TECHNICAL SUPPORT SPECIALIST, VALENCIA
Descripción de la oferta de empleo
Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future?
If you thrive in a fast-paced customer-centric environment and have excellent communication skills we have an exciting opportunity for you in Valencia Spain!
Your responsibilities and impact as a Technical Support Specialist for fintech Industry will be
- Support B2B customers mainly over e-mail and chat but also phone
- Constantly brainstorm with your colleagues to improve the Customer Experience
- Troubleshooting innovation and change management are part of the daily business
- Control and handle payment inquiries from sellers and buyers through various client platforms
- Responsible for Trustpilot reviews improving overall company NPS through excellent service
- Flagging and escalation of customer queries and coming up with suitable solutions
- Mapping and improving business processes to enhance customer journey and satisfaction
Requirements
Skills qualifications and interests you need to succeed in this role
- Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
- Competency in using computers
- Excellent communication skills
- You are proactive and solution-oriented
- You are interested in working in an ambitious team
Benefits
What s in it for you?
- Spanish classes
- Great Friday evening drinks
- Fitness bootcamps to stay fit and active
- Mindfulness classes
- Work at a tech startup where you can develop and there is room for your ideas
- Improve your professional skills communication innovation and implementation of new technology
- Free lunch and breakfast at the office
- An international working environment with 20+ nationalities
helpdesk,
helpdesk,
Detalles de la oferta
- Blu Selection
- Sin especificar
- 30/08/2024
- 28/11/2024
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