VP OPERATIONS & SUSTAINABILITY

Stuart is a sustainable 🌱 last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe. Our Mission 🚀We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.Our motto: “Make every delivery a moment all of us can truly celebrate!” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 500+ employees with 90+ nationalities working across France 🇫🇷, Italy 🇮🇹, Poland 🇵🇱, Spain 🇪🇸 and the U.K. 🇬🇧It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision 🙌Let’s talk about role ️🌟Our operations team focuses on delivering a satisfying and dependable service that allows Stuart to differentiate against its competition, launching new geographies and products, while building and testing the strategic plans at every step.The VP Operations & Sustainability will set the strategic vision for how to improve both top and bottom lines through operations, product and feature enhancements. You will work with product, engineering, sales, operations, business development, and other teams to make your vision a reality.What will I be doing? 🤔Provide thought leadership to Stuart’s operations team and globally as a member of the Executive team: Actively engage as a member of the global leadership team for cross-cutting strategic, operational and people initiativesBe the advocate for client satisfaction through smooth operations and BPO management: Accountable for engagement framework set with each client segment, with programs delivered by inhouse team or with the support of Stuart’s BPO partnersEnsure cities are performing according to their potential and the supply-demand level: 1. Develop and operationalize strategies that help us segment the cities and deliver on our service levels set at segment level 2. Guide the organisation smoothly into its next stage of growth by introducing best-in-class supply & demand programs that enable a continually expanding global footprint and complexity of operationsBe the voice of our couriers by enabling a strong courier value proposition: Continue to evolve the courier value proposition which considers several pillars from earnings, to user experience, protection and other factors Implement and improve all courier operational processes to enable a healthy supply: 1. Build a strong courier operations team focused on onboarding, activating and retaining couriers in over 150+ cities2. Enable Stuart to manage a multi-fleet programme that considers multiple vehicle types and optimises for quality of service and CO2 emission reduction Implement Stuart’s ambitious Sustainability program: Embed sustainable practices and goals into day-to-day operations and in our future tech developments in line with our 2035 net zero commitmentWhat do we need from you? 😎10+ years of experience scaling an operational team across multiple countries 5+ years of people management experience, including managing and developing leaders and managing remotely across multiple sitesProven track record of attracting talent, scaling and developing high performing teams, and understanding and celebrating diversityEnglish skills is a mustStrategic thinker with proven track record of transforming operations through innovation and long-term strategies for continuous improvement, setting organisations up to successfully adapt to evolving business needsA 1% better everyday mindset while questing the status quoGritty attitude as there are a new set of challenges you’ll face everyday, and just when you think you have a hold on the state of the world, it changesStrong analytical skills with data-driven mindsetExcellent communication and collaboration skillsExperience in vendor management and contract negotiation is a plusThe stuff you wanna know 😉Work in an international, dynamic and passionate environment with a company culture focused on learning and development 🎉Hybrid working model and flexible hours ✨ Current benefits include: Ticket Restaurant by Edenred (€11 daily) 🥗 Stuart Academy, offering a wide range of upskilling and development opportunities 🎓 Wellness Allowance (€40 monthly) to use in any gym or sport class 🧘 Private healthcare provided by Alan 🧑‍⚕️ Free monthly Bicing card 🚲 Parents-friendly environment - Monthly Childcare voucher Social activities and events (family day, regular community lunch, ceramic class, yoga, gardening class...) 🎈 Work-from-Abroad policy (enjoy 30 days per year working from anywhere!) 🏞