WEB COORDINATOR

Spherical is seeking a highly organized and proactive Web Project and Maintenance Coordinator to manage the coordination, communication, and quality assurance of ongoing web maintenance and development projects for the Project Management Department. This role involves overseeing the delivery of both internal and external assignments, ensuring smooth execution of tasks across teams, maintaining clear communication with clients and stakeholders, and ensuring that projects are completed on time with the highest level of accuracy.Key Responsibilities:Website Maintenance:Follow up on all internal team communication, coordination, and deliverables.Create, QA, and review new tickets, transitioning items from Freshdesk to Hive.Forecast, coordinate, and train all the development and design internal and external resources to efficiently deliver the projects and achieve budget and timeline goals.Manage client communication on our support channel and email.Maintain and update critical documents from the web team weekly. Assist in managing internal team task queues with an understanding of priorities and workflowAlign with the Client Services team to make sure the dev team has all the information needed to work on the client's projectsConduct assessments to budget new tasks and projects correctlyConduct weekly reporting calls with the Client Services team to review due tasks and actions for the week.Manage and QA post-launch tasks, including WAVE audits, credential management, and post-launch documentation.Ongoing Web Projects:Serve as the main point of contact for internal teams, ensuring clear and consistent communication regarding project deliverables and timelines.Collaborate closely with Account Managers to develop and maintain client-facing materials, ensuring alignment between internal progress and external communication.Organize and manage project files and assets, including fonts, brand books, and plugin purchases.Conduct quality assurance on design work to ensure accuracy and timely completion.Oversee the scheduling, assignment, and closure of design and creative tasks, ensuring smooth workflow and timely completion of all project milestones.Ensure the accuracy of design documentation (Figma, SEO recommendations, etc.) before transitioning to the development phase.Own and manage internal Hive communication and ticket statuses.Ensure the design team has all necessary files, brand assets, and information from various departments.Transition client-facing documentation into internal tools like Notion and Hive.Manage ticket scheduling and reviews in Hive, Bugherd, and Notion.Lead and organize weekly status calls with development partners, ensuring all relevant parties are aligned on project progress and next steps.Ensure clear communication and task management for the design, development, and task teams, including reviewing timelines and deliverables, and identifying potential roadblocks.Qualifications:Proven experience in web project coordination, maintenance, or a related role.Strong organizational and multitasking skills, with an eye for detail.Experience with software tools like Hive, Freshdesk, Bugherd, Notion, and Figma.Excellent communication skills, both written and verbal.Ability to manage multiple projects, deadlines, and teams simultaneously.Familiarity with web development, design, and quality assurance processes.1-3 years of Project Coordinating experience in a creative/digital agency (or similar role)Excellent customer service skillsExperience working with creatives and web developersProven experience in the hospitality and travel industry is a plusExperience with WordPressExperience with any project management tools (CRM, support platform)Fluent in technical, web development, marketing, and hospitality English levelFluent in Spanish to communicate with external Development resource