TRABAJO GUEST SERVICE SANT ADRIÀ DE BESÒS, BARCELONA

Department: guest relations... assist with training hotel staff on guest service best practices and vip protocols... maintain accurate records of guest preferences...

Provide warm, sincere and engaging service... ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively...

Handle cash and credit transactions, ensuring the accuracy of guest billing... handle guest complaints and inquiries promptly in a professional and empathetic manner...

Comply with departmental policies, procedures, and service standards... anticipate the needs of our guests with an attentive and intuitive service...

Promote guest satisfaction throughout the operation... monitor quality of service and product... respond to guest complaints in a timely manner...

Handle cash and credit transactions, ensuring the accuracy of guest billing... support and assist team members in handling guest inquiries and requests and in resolving...

Assist bartenders with guest service at any busy period... consistently offer professional, engaging and friendly service... fluent in spanish and english...

Prior experience in customer service... consistently offer professional, friendly and engaging service... assist guest with general information when front office...

Owning the guest experience and creating unforgettable moments throughout their visit... rocking the set up and breakdown of the tables, service stations, and backstage...