TRABAJO GUEST SERVICE INTERCONTINENTAL SANT ADRIÀ DE BESÒS, BARCELONA

Department: guest relations... assist with training hotel staff on guest service best practices and vip protocols... maintain accurate records of guest preferences...

Responsible for the efficient service to all guests and for ensuring that standards and guest requirements are met at all times... update guest profiles and preferences...

Provide warm, sincere and engaging service... ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively...

Handle cash and credit transactions, ensuring the accuracy of guest billing... handle guest complaints and inquiries promptly in a professional and empathetic manner...

Assist bartenders with guest service at any busy period... consistently offer professional, engaging and friendly service... maintain clean work area and cleans...

Handle cash and credit transactions, ensuring the accuracy of guest billing... support and assist team members in handling guest inquiries and requests and in resolving...

Prior experience in customer service... consistently offer professional, friendly and engaging service... assist guest with general information when front office...

Owning the guest experience and creating unforgettable moments throughout their visit... rocking the set up and breakdown of the tables, service stations, and backstage...