ACCOUNT MANAGER BUSINESS CARDS GERMANY, INTERNATIONAL CARD SERVICES – GERMAN SPEAKER

You Lead the Way.
We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success.
Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day.
And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The ICS OPC/One-Phone-Channel Team Germany is part of the International Card Services organization and is based in our multicultural hub in Madrid, Spain.
Our team consists of colleagues working for our Sales and Account Sales Teams, focused on acquiring, expanding, and retaining SME/Small & Medium Enterprise customers in the German market.
Our SBS/Small Business Account Sales Team partners with business owners in managing their finances, improving cash flow and staying in control of everyday expenses.
Together, we’ll win as a team, striving to uphold our powerful backing promise to our customers and each other every day.
How you will make an impact in this role? Manage a portfolio of premium Small Business clients with clear focus on profitable growth and long-term customer retention and expansion.
Identify client needs with American Express products and services and sell appropriate value components to create greater customer engagement.
Proactively manage an effective pipeline, identifying and prioritizing expansions to achieve and exceed profitable growth targets.
Ensuring premium value is delivered aligned with client’s goals, delivering a positive customer experience and achieves customer advocacy.
Understanding client’s needs, threats, and risks to maintain and grow sustainable relationships.
Operating effectively in a fast-paced evolving environment to collaborate and coordinate with a range of stakeholders across ICS and our Blue Box.
Manage your sales activities through the CRM tool (Salesforce) facilitating a timely and accurate reporting of all customer interactions.
Minimum Qualifications Native level in German, plus fluency in English written and spoken (our company language).
Ideally with a background having lived in Germany or worked for the German Market.
Passion for negotiating and interacting with customers (previous Sales experience is a plus).
Ambition, strong inner motivation, and challenger mindset to think creatively to identify new business opportunities (being part of the solution and execution).
High learning agility and inner motivation to keep growing and developing with your peers in a fast-paced and evolving environment.
Self-driven and results oriented with a positive mindset and a clear focus on achieving and exceeding targets and goals.
Excellent time management and organizational skills, creating and applying a structured approach to your day-to-day work responsibilities while adapting to changing circumstances.
Ability to work independently whilst also collaborating with team members in different markets to maximize individual and company performance.
Strong interpersonal and listening skills.
Highly engaging communication style with ability to speak confidently with internal and external stakeholders including senior executives.
Winning attitude to grow the team, to grow with us and to our contribution to the business!   We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include.
Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.