CUSTOMER SUCCESS MANAGER
Descripción de la oferta de empleo
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As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers.
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Leading the implementation of new enterprise clients involves overseeing solution design through to the actual go-live.
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Success measurement is achieved through analyzing funnels, and proactive measures are taken to enhance client performance.
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Clients benefit from your insights on market trends and your guidance in running successful programs.
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Your proficiency in building and expanding relationship networks extends both internally and with clients.
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Active participation in management meetings is essential to discuss the status of clients and strategize accordingly.
Requisitos del puesto
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Completion of a master’s degree/MBA or an equivalent qualification is required, coupled with practical work experience, preferably in HR Tech, within roles such as customer success manager, account manager, or delivery manager.
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A high proficiency in English is a prerequisite for the role.
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Experience in an HR or HR software environment, including ATS or MSP.
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Experience in following up on the risks and complaints/suggestions of the clients.
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Excellent working knowledge of MS Office, particularly Excel and PowerPoint, is expected.
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Demonstrating strong communication and presentation skills, along with confidence in interactions across all levels of the company hierarchy, is essential.
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The work style should be detail-oriented, efficient, reliable, and performance-ready.
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Marked pragmatism and solution-oriented approaches are distinctive features, coupled with the ability to work both independently and as part of a team.
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Contribution to team spirit is evident through strong analytical reasoning skills, curiosity, and a passion for tackling new challenges.
Otros datos del puesto
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The opportunity for professional and personal growth within an innovative, high-performing and fast-moving company with flat hierarchies
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Working alongside an experienced, successful, international and lovely team
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An ideal environment in which to grow with a successful start-up and learn about the online working industry
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Competitive salary and very attractive office in the heart of Berlin (Kreuzberg)
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Fresh fruits, drinks and company lunches (when you are at the office in Berlin)
- The candidates are allowed to work from Spain or Portugal, as long as will come to the main office in Berlin 4 times per year and all expenses are paid by the company.
Detalles de la oferta
- En toda España
- Sin especificar - Sin especificar
- Indefinido, jornada completa
- 30000€ - 40000€
- 16/04/2024
- 21/12/2024
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