ACCOUNT MANAGER ITALIAN MARKET- (H/F)

Founded in 2011, ChooseMyCompany is a B-Corp certified Mission CompanyOur purpose: to improve and enhance the HR and CSR performance of organizationsWe collect, analyze and communicate the certified opinions of all stakeholders of companies and schools (employees, students, interns, alternates, clients, candidates)To improve performance and engagementTo develop attractiveness towards talents, clients and investorsOur mission:Assessing the feelings of all stakeholders through customized, or modeled, surveys. ChooseMyCompany annually accredits companies and schools via 6 main labels: HappyIndex®AtWork (commitment), WeImpactIndex® (ESG performance), HappyIndex®Trainees (interns / alternates), HappyIndex®AtSchool (students), HappyIndex®Candidates (recruited or not), HappyIndex®Clients (suppliers)Supporting its clients in the interpretation of data and the implementation of rapid and measurable action plansCommunication of ESG certified opinions and CSR and HR labels in a large digital, media, school and event ecosystemOur commercial offer:Offer our clients a subscription to a SaaS software that allows them to collect, analyze and communicate ESG certified opinions. Then, if they wish to progress, personalized support based on the measurement of the effectiveness of the actions undertaken.Our clients:More than 1,000 companies and organizations, of all sizes and in all sectors, in France and abroad.ChooseMyCompany works with 3/4 of the CAC40 companies, mid-sized companies, SMEs and Startups.Our core concern is to guarantee each client a high level of quality in data analysis and service, but above all to regularly offer technical, HR and CSR innovations.Today, ChooseMyCompany is :- A company with a mission of 60 employees with the desire to place the individual at the heart of organizations- 20% growth per year- Profitable and financially independent: 75% of the capital is held by the 3 operational founders CEO, CRO and CTO- The support of IMPACT Partners (social impact funds)- An international presence (Spain, Italy and Portugal ) but 100% made in- 800 clients who renew their trust 90% of the time each yearAs an Account Manager for the Spanish or Italian market, you will be responsible for managing a portfolio of existing clients. You will oversee the entire customer lifecycle, including contract renewals, strategic account management, identifying upsell/cross-sell opportunities, and supporting the implementation of their ESG reputation programs.Your main goal: ensure customer satisfaction, loyalty, and growth.Reporting to a Team Lead and working closely with the Country Manager, your responsibilities will include:Account Management & RenewalsManage a portfolio of existing clients in the Spanish or Italian marketServe as their main day-to-day point of contactPrepare and lead the contract renewal processIdentify upsell and cross-sell opportunities (additional products, support services, training…)Technical and Functional Support on ESG SurveysOnboard clients to our back-office platformPresent the features and functionalities available to themSupport clients in setting up their surveys and throughout the project lifecycleClose the survey process and manage the final accreditationCross-functional InvolvementParticipate in and take ownership of cross-functional projects aimed at improving the customer experience and platform usageProfileMaster’s degree (Bac+5) with 3 to 5 years of experience in account management, customer success, or B2B client-facing roles, ideally in a SaaS / HR-related environmentFluent in Spanish and ItalianStrong customer service mindset and ability to build trust-based relationshipsComfortable using CRM and back-office toolsDeep interest in HR, CSR, and employer branding topicsHighly organized, rigorous, and a strong team playerPosition based in our co-working in Barcelona !Fixed + variable annual salary: 30/40K By joining our teams, we guarantee you:The opportunity to contribute to an Impact project, that of Improving the Relationship at Work for allA rise in skills on a multitude of subjects in a challenging environment and in a fast growing companyChooseMyCompany is a company with a mission to improve the relationship at work. We believe in the richness of diversity and the way others think. We act in an inclusive way towards each and everyone in respect of differences, minorities and disability situations.