AFTER SALES ENGINEER
Descripción de la oferta de empleo
We are the world leader in on-board electronics for railway vehicles with a steadily growing product portfolio.
All over the world, the name Hasler is synonymous with Swiss quality in the railway market.
The head office of HaslerRail AG is located in Berne, Switzerland.
HaslerRail is looking for a dynamic and motivated After Sales Engineer to join the Customer Service Engineering department in Madrid, where the selected candidate will develop the activity as part of the Sécheron Hasler Ibérica team.
his role is critical to maintaining customer satisfaction and involves managing technical projects, customer claims, and support processes.
Reporting to the Customer Service Project Engineering Manager, the After Sales Engineer will work closely with internal teams to provide seamless project support and resolve customer issues effectively.
ain responsibilities.
Customer Claims Management.
Serve as the main point of contact for customers regarding ongoing claims and repairs, ensuring clear communication and timely updates Technical Issue Resolution.
Manage and prioritize customer claims and technical issues, coordinating with internal departments (e.
., engineering, industrialization, product management) to ensure prompt solutions Project Transfer Support.
Facilitate project transfers from Project Management to Customer Service, ensuring all relevant information and materials are documented and communicated Product Lifecycle Maintenance.
Support obsolescence management and maintenance tasks related to the product lifecycle Retrofit Analysis.
Review and analyse legacy projects to propose potential retrofit solutions that align with current standards Technical Collaboration.
Collaborate with customers to clarify project requirements, technical specifications, and address potential service needs
Detalles de la oferta
- Sécheron Hasler Group
- En toda España
- Sin especificar - Sin especificar
- 06/11/2024
- 04/02/2025
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