ALIBABA(CAINIAO)-CUSTOMER SERVICE-SPAIN
Descripción de la oferta de empleo
Tasks
Job Responsibilities:
1. Responsible for handling customer inquiries on the platform, and solving customer problems in a timely and efficient manner, including cargo tracking in transit, order management, processing of abnormal orders at the end of the mile, compensation related matters, etc.;
2. Responsible for the platform's consultation and complaint work order processing and tracking and closure;
3. Track the abnormal orders on the shelves and out of the warehouse and the abnormal feedback from the overseas warehouse, and track them until they are closed.
4. Report major abnormal complaints and other difficult problems to the leader in a timely manner and seek solutions together;
5. Analyze and summarize the problems that affect customer satisfaction and put forward reasonable suggestions for continuous exploration of user experience.
Requirements
Job quality requirements:
1. Experience in e-commerce/logistics industry is preferred;
2. Language requirements Spanish and Chinese, such as English is better;
3. Cheerful personality, quick thinking, strong internal and external communication skills, with certain problem finding and analysis skills;
4. Strong sense of responsibility, strong communication skills, certain ability to work under pressure and strong sense of service
Benefits
We offer market-competitive salaries, a culturally diverse team, high-growth businesses, and a mature and stable platform. We believe that these offerings make us a fantastic choice for anyone seeking a dynamic and fulfilling career.
Detalles de la oferta
- Cainiao
- 02/09/2024
- 01/12/2024
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Location: barcelona, spain... experience in the customer service industry and ideally in a contact centre environment... solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide......
Location: barcelona, spain... experience in the customer service industry and ideally in a contact centre environment... solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide......
We teach you how to get extra online job padding in spain... eu and spain do not give work permits to non-eu, just a three-month tourist visa... this way, with canterbury english, non-eu members have the unique opportunity to live, work and study in spain... only one year university and instituto cervantes......
We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... experience in the customer service field is a plus! other job information permanent remote opportunity! a competitive......
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......
University degree high excel and pbi abilities sales understanding of diverse market requirements financial understanding (business plan, financial kpis) good disposition to collect data on customer facilities team worker relationship building with customers and team profound background in marketing......
We teach you how to get extra online job padding in spain... eu and spain do not give work permits to non-eu, just a three-month tourist visa... this way, with canterbury english, non-eu members have the unique opportunity to live, work and study in spain... only one year university and instituto cervantes......
We teach you how to get extra online job padding in spain... eu and spain do not give work permits to non-eu, just a three-month tourist visa... this way, with canterbury english, non-eu members have the unique opportunity to live, work and study in spain... only one year university and instituto cervantes......
Com) to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time... you will work towards individual targets, but will also be part of a larger sales team with a focus on growing our customer base across emea......
