AREA MANAGER - MADRID (SPAIN)

LONGCHAMP'S HISTORYLongchamp is a private French luxury leather goods company, founded in Paris in 1948 by Jean Cassegrain. Cassegrain produced the world's first luxury leather-covered pipes, later expanding its business to small leather goods, such as wallets, passport covers, etc. Longchamp released its first bag for women in 1971, becoming one of France 's leading leather goods manufacturers.The company's real great achievement came with the use of nylon. In the 1970s, Longchamp was a pioneer in creating a lightweight luggage collection in leather and nylon fabric. This innovation led the company to design, a few decades later, bags for women that would be the emblem of the brand throughout the world: "Le Pliage".Currently, the company designs and manufactures a wide range of luxury items, including leather and fabric handbags, luggage, shoes, travel items, fashion accessories, and a line of designer ready to wear clothing for women. Moreover, we are present in 80 countries through some 1,500 retail outlets and with more than 3.000 employees.JOB DESCRIPTIONLongchamp launches a new Retail Area Manager position for Spain.We are currently looking for a dedicated and dynamic person to join our team as a Retail Area Manager based in Madrid. Reporting to the Retail Operations Manager Spain, you will own and ensure all our boutiques and retail outlets in Spain adhere to operational policies and best practises, through store visits and consistent execution of audits on site. Utilising store results to drive corrective action planning and work with store management to deliver continual improvements, alongside supporting the Retail Operations Manager with tasks and projects to improve performance of the stores and the business.WHAT YOU WILL DOSales Support and Performance MonitoringReport the Retail Manager in tracking sales performance across assigned stores.Help implement sales strategies aimed at increasing revenue, including monitoring key performance indicators (KPIs) and sales targets.Support store managers in identifying growth opportunities and optimising store-level performance.Team Supervision and DevelopmentProvide support to store managers, including coaching and development to enhance team performance.Assist in organising training programs to ensure store staff are well-versed in product knowledge, luxury service standards, and store operations.Participate in regular store visits to review performance, assist in problem-solving, and foster strong team collaboration.Recruit, hire, and train new employees. Working with RRHH departmentCustomer Experience and Brand AlignmentEnsure that each store provides an exceptional customer experience that aligns with the brand’s luxury standards.Address escalated customer issues or complaints with professionalism, ensuring quick and effective resolution.Ensure that store visual merchandising and product displays adhere to brand guidelines and create an appealing luxury environment.Operational SupportReport the Retail Manager in overseeing operational aspects, including inventory management, loss prevention, and adherence to company policies.Help stores maintain operational efficiency and compliance with standard operating procedures (SOPs).Support budget management by tracking store expenses and assisting with resource allocation.Reporting and AnalysisCollect and analyse store-level data on sales, customer feedback, and inventory to support the Area Manager in making informed business decisions.Assist in preparing regular performance reports for senior management and proposing recommendations for improvement.Brand Promotion and Marketing SupportCollaborate with store managers to execute brand marketing and promotional activities at the store level.Act as an ambassador for the luxury brand, ensuring that each store represents the brand's values and product craftsmanship.YOUR PROFILEAt least 3 years of experience as an Area Manager or Regional Manager or Store Manager.Based in Madrid (Spain).Studies based on Business Administration, Finance or similar are highly valued.Languages: Spanish & English Proficiency. French or other languages valuable.Willing to travel frequently to boutiques and retail outlets in Spain.Computer Skills: MS Office Suite (Word, Excel, PowerPoint & Outlook), Google Workspace and management skills to operate retail outlets system.Experience running higher volume and overlooking multiple store locations.Strong leadership and team management skills with the potential to develop people professionally.Commercial Mindset, self-motivated, detail-oriented and entrepreneurial.Confidence, flexible, excellent organisation and negotiation skills, critical thinking and problem-solving skills.Ability to work under pressure, ease of multi-tasking and maintaining a balance of daily responsibilities.Dynamic leadership skills and the ability to inspire and unite a team.Excellent analytical abilities and proficiency with KPIs.Strong verbal and written communication skills.Brand ambassador and fashion lover.WHAT WE OFFERPosition: Full Time 40HContract: PermanentHybrid WorkFlexible schedulePrivate health cover after qualifying periodMonthly and annual performance bonusesStaff discountMeal vouchersGenerous holiday allowance (+ 5 more days after your first year + 1 more day in your second year, and so on).Employee Support Program: psychological assistance 24H/7, 365 days/year for the employee and their family members.Career development opportunities.Entrepreneurial, creative and welcoming work culture.Inclusion & DiversityLongchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.