ASSISTANT MANAGER_LAPTOP/DESKTOP SUPPORT ENGINEER_PUNE

About_VOIS _VO IS  (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations.
Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation.
We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in , _VO IS  has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About_VOIS India In , _VO IS  started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad.
With more than employees, _VO IS  India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Job Description Looking for 3 to 7yrs of experienced professionals  in   Desktop-Laptop Technical Support Engineer, End User Desktop Support and Server and  Hub room Data Center, Knowledge  of ITIL.
Good To Have-  MIS Reporting, Power BI Dashboard.
Willing to work from office in Pune.
Overview.
We are seeking a persona  with foundational knowledge of IT Operation-End User Support and Infrastructure -Server and  Hub room  to support our organizations.
This role is ideal for someone who is eager to learn and grow their skills in IT Operations.
Skill sets required.
Strong problem-solving and analytical abilities, with a keen attention to detail.
TIL fundamentals; System Admin skills -windows-Linux, Understanding of AD, DHCP, DNS, File services, real time collaboration services like VC services and Skype applications, Print Server, Exchange, Mobile Device Management, Workplace i.
.
Client-Hardware, Software roll outs.
Responsibilities, Competencies and KPIs.
- Manage all IT Infrastructure environments and vendor team for across  location to ensure quality service for end users across for the field support services including.
esponsible for administrative tasks related to Client OS, office clients, VDI clients, VC, printing and mass communication display.
anage CSAT, Provide VIP Support and handling User Escalation.
Supporting for ensuring service levels and KPIs are achieved.
echnical documentation and work instructions preparation and review.
Aligning testing, pre, and post changes mode, zero failed changes.
should be able to manage day to day reporting to site leads.
Coordinate with other staff, to prioritize and work on continuing to improve existing systems.
Understanding of infrastructure setups and Application for a large variety of Network and server-based business applications.
Provide timely response to all incidents, outages, and performance alerts.
Categorize issues for escalation to appropriate technical teams.
Participate in anticipating, mitigating, identifying, troubleshooting, and resolving hardware and software issues on servers in a timely and accurate fashion.
Governance of external partners.
Coordinating for Annual maintenance contract by preparing scope of work and service levels in line with customer requirement for server, storage, backup devices and security appliances.
Drive the vulnerability and compliance activities.
Contact vendors in case of system failures   _VOIS Equal Opportunity Employer Commitment India.
_VO IS  is proud to be an Equal Employment Opportunity Employer.
We celebrate differences and we welcome and value diverse people and insights.
We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society.
We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running.
We have been also highlighted among the  Top 5 Best Workplaces for Diversity, Equity, and Inclusion,  Top 10 Best Workplaces for Women,  Top 25 Best Workplaces in IT & IT-BPM  and  14th Overall Best Workplaces in India  by the Great Place to Work Institute in .
These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment.
We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!   Apply now, and we’ll be in touch! Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.