ASSOCIATE DIRECTOR, GLOBAL PRIVACY OPERATIONS, DATA SUBJECT REQUESTS (DSR)

Job Description Our Global Privacy Office (GPO) is a team dedicated to addressing privacy and data protection on a global scale.
The Associate Director, Global Privacy Operations, Data Subject Requests (DSR) position oversees the end-to-end global DSR process, through which our Company honors the data rights of and requests from individuals around the world.
The future incumbent of this position ensures regulatory compliance and operational excellence by managing the DSR process through a global network of privacy stewards and database owners.
The role also involves setting the strategic roadmap for the DSR process, keeping our privacy operations on track of process and technological advances, service models, and best practices.
The role requires balancing delivery, operational efficiency, and enhancing the user and process practitioner experience.
DSR Strategic Roadmap.
develops and ensures the realization of the Global Privacy Office’s DSR strategy across all applicable locations.
Stays current on best practices and optimal DSR service models, ensuring process readiness for regulatory compliance.
DSR Process & Technology.
defines the plan for the global DSR process, including SOPs, KPIs, and roles.
Oversees process changes and new features, coordinating with IT on maintaining technologies and support plans.
DSR Escalation, Awareness, and Consulting.
Serves as the escalation point for complex DSRs and process localizations.
Supports a network of Privacy Stewards and Database Owners with process documents, best practices, training, and communications.
DSR Data & Analytics.
Provides DSR insights through dashboards and reports, analyzing trends for data-driven decisions on process resourcing.
Operational Initiatives Leadership.
leads key operational projects, including a new process for managing supplier privacy contract templates.
Qualifications.
Position location.
We offer Hybrid Work Model (combination of 3 days In-office & 2 days offsite/remote).
Applicant must have ability to work from either of our sites  in Rahway, Upper Gwynedd, London, Paris, Bogota, Madrid, London, Dublin, Brussels, Vilnius, Prague.
The role cannot be 100% remote.
Education.
Bachelor’s degree and/or relevant experience Required Experience and Skills.
Minimum of 5 years of experience in Privacy and Data Protection Operations, or related fields, as well as experience in operational excellence, process design, program management for a large global company.
Demonstrated record and proven ability to lead complex, international projects.
Excellent analytical and critical thinking skills.
Strong, proactive business leadership skills, and ability to direct others toward action.
Experience in transformational processes and service.
Experience in change management, training and communications Building and managing strategic internal and external relationships Preferred Experience and Skills.
Experience with managing DSR service providers on a global scale.
Experience with onboarding databases and systems to DSR processes and ensuring readiness of database owners to handle data requests of deletion, access, correction etc.
Certifications with the International Association of Privacy Professionals (IAPP), such as CIPM, CIPP/US, or other related certifications.
Experience with DSR in the employment context, e.
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employees, candidates.
NOTICE FOR INTERNAL APPLICANTS In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package.
To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only.
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.
Please click here if you need an accommodation during the application or hiring process.
We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.
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Hybrid Work Model Effective September , employees in office-based positions in the U.
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will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.
his Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely.
Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States.
Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.
Expected US salary range.
$ Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days.
A summary of benefits is listed here.
San Francisco Residents Only.
We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully  Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.
All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.
No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Where agency agreements are in place, introductions are position specific.
Please, no phone calls or emails.
Employee Status.
Regular Relocation.
Domestic/International VISA Sponsorship.
No Travel Requirements.
10% Flexible Work Arrangements.
Hybrid Shift.
1st - Day Valid Driving License.
No Hazardous Material(s).
N/A Job Posting End Date.
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Requisition ID.
R