AWS CLOUD OR AZURE CLOUD - SERVICE OWNER

AXA GROUP OPERATIONS :AXA Group Operations is a key part of AXA, leading global insurance and asset management company. AXA Group Operations plays a crucial role in supporting AXA's various business lines and entities around the world by providing technology and innovation services : Cloud, Data, Cybersucity, software Engineering...CONTEXT AND TEAMThe “Move AXA to the Cloud” program is an ambitious global AXA journey.The objective is to move the majority of the existing application landscape (more than 20 000 servers to be migrated from 2022 to 2026) to a secure hybrid cloud infrastructure as well as to standardize and de-duplicate existing infrastructure.The Global Business and Service Operations (GBSO) organization is now in charge of running/operating the AXA Cloud solutions within AXA, may it be the Public Cloud (based on Azure & AWS) or the Private Cloud Point of Delivery (POD) that is hosted in all 5 data centers.The GBSO team consist of experts on ITIL processes typically incident, problem and change management, and technologies such as Backup, Network, Virtualisation, Monitoring/Observability, Compute/Storage. Besides the process and technology mix, the team also secures the service directly to the customer through their Service Delivery Management team.POSITION & MISSIONSAs part of the GBSO team, the Cloud Service Owner ensures that the Public Cloud AWS or AZURE Cloud is performing at the expected level. Bridge the gap between development and operations, being responsible for participating in both agile ceremonies of software development process overlooking operations needs as well as operations day to day activities on a cloud-based product.1- You will be accountable for the operational performance of AWS or AZURE Cloud services, delivered to AXA customers using Managed Public Infrastructure.Coordinates with the respective CSP MPI Service Delivery team to report towards the CSP MPI clients on the quality of service (KPIs, OLA, …)Governs the services delivered by the CSP AWS or AZURE CloudEnsures 3rd party vendor performs all services at the right level of quality (KPIs, SLAs, …)Will be in close contact with the different stakeholders in the different regions (DBA , VM SME , SQL SME, Backup and Restore operations, Disaster and Recovery operations, OS operations) making sure AXA owned activities are managed properly.Contributes to CSP / Provisioning MPI related incidents resolution when solicitated by the Incident management team.Coordinates with Product delivery team to ensure the Operations CSP / Provisioning related needs are taken into Project Increment planning.2 - Owns the CSP (AWS or AZURE Cloud) and Provisioning solution operationally end-to-endBe the main interlocutor for all Operational CSP / Provisioning related topics within the MPI organizationRepresents the CSP / Provisioning Operations Team in front of CapGemini for technical aspectsBe part of the operational governance with CapGemini and regions when it comes to technical and operational aspectsRepresents Operations as new CSP / Provisioning features are progressively introduced by the “Build” of the MPI organization and participates to Operational stakeholders communication.Identify need and address creation to QA team on test cases with an operations point of view to be performed upon product releases. Review necessary regression tests periodically.Identify improvements in logging, monitoring and support documentation.Ensures that the technical maintenance is performed by CapGeminiIs the main point of contact for the Change Management to analyze change requests impacting the CSPs / Provisioning.Challenges CapGemini technical upgrade propositions and ensures the buy-in of the relevant stakeholders within the MPI organizationCan propose evolutions of the solution.Supports Management in providing them with adequate technical information to make the right operational decisions, without compromising operations and security3 - Be the Operational process owner for CSP (AWS or AZURE Cloud) and Provisioning within the MPI Makes sure the process is well understood by all stakeholders: when required, he/she organizes trainings on CSP for MPI Operations teams.Owns the reports and Monitors the CSP (AWS or AZURE Cloud) metrics Dashboard.Ensures CapGemini delivers the full set of services expected in regards of the CSP / Provisioning as per the contract: he/she is the owner of CSP / provisioning KPI / SLA defined in the contract with CapGemini and validates their regular results (he/she understands therefore the contract in depth regarding cloud and provisioning)Contributes to the continuous improvement of the process (optimize, rationalize, standardize) and the service by challenging the supplier and requesting proposals for optimization, tracking the execution of agreed improvement plansContributes to the definition and evolution of the contract for CSP and Provisioning aspectsStrongly supports the CSP / Provisioning operations whenever requiredEnsures that the impact of fixes, patches and upgrades are fully understood and anticipated by relevant stakeholdersSupports CapGemini in the communication of important changes towards the different stakeholdersLeads the Operational Governance managing the short and mid-term evolutions4 - Contributes as technical operational expert to different ITIL processes whenever required (mainly IPC)Approves RCAs delivered by CapGemini on CSP / ProvisioningContributes if required to the analysis of change requests realized by the MPI Change Advisory Board (CAB)Represents the IaaS Global Operations team in front of CapGemini for all CSP / Provisioning subjectsYou will be responsible for addressing the creation / update of proper documentation for operations and end users improving Knowledge Management around CSP / Provisioning subjects.PROFILES & COMPETENCIESHands-on experience with a systems administrator roleHands-on experience using AWS or AZURE public cloud servicesProven experience using Agile methodologyStrong multi disciplinarian technical background and knowledge in different domains like security, network, multi-tiered infrastructure, databases, integration and application platformsStrong basis and understanding of the architectural principles of cloud-based platforms that include IaaS componentsInfrastructure as a code expertise, along with environment automation knowledge for provisioning , upgrades, deployment and on demand operations for environments (Terraform with AWS or ).Understanding of all cloud offerings in the market and ability to discuss cloud architecturesIaaC & DevOps (Terraform Enterprise, AWS Code Commit and CodeDeploy or Azure Cloud pipelines)Specialist / Architect certifications on CSP (AWS or AZURE Cloud)Basics on Cyberark, Puppet, DynatraceGood aptitude in relationship management with large amount of stakeholdersAble to manage international teams and multi-cultural environmentExcellent and clear communication skills with the ability to explain complex concepts in simpler languageFlexible and available in case of exceptional eventsLanguage skillsAdvanced English: Is able to participate in meetings, propose ideas and solutions, actively participate in brainstorming, understand documentations and requests, written and spoken.