BS CLOUD SUPPORT ENGINEER

BS Cloud Support Engineer (H1) Role Purpose.
To provide expert support and ensure optimal operation of cloud infrastructure services across multiple platforms (Azure, AWS, VMware, Huawei).
The role entails troubleshooting, managing cloud infrastructure, and assisting clients as a first line Engineer in deploying and maintaining cloud solutions that meet their business objectives.
Job Responsibilities.
Act as a primary contact for technical support inquiries related to cloud infrastructure services and own all customer inquiries regarding web hosting, Sherkety & Cloud computing services (VM, Email Exchange, Sharepoint, webhosting, MS Office 365, DaaR and other business solutions till closure and post resolution call to ensure customer satisfaction and close case.
Manage, troubleshoot, and resolve complex technical issues in Azure, AWS, VMware, and Huawei environments.
Collaborate with cloud architects and engineers to improve cloud solutions, ensuring they are secure, scalable, and meet customer requirements.
Assist with the implementation and configuration of cloud solutions based on best practices, including optimizing resource utilization and cost.
Monitor and maintain cloud environments to ensure availability, reliability, and performance within agreed SLAs.
Develop and maintain documentation of cloud systems and configurations to facilitate knowledge sharing.
Provide guidance and assistance to customers in areas such as backup, disaster recovery, and scaling of cloud resources.
Coordinate with other technical teams to ensure smooth deployment and integration of cloud services.
Responsible for raising the quality level of handling customer technical requests/inquiries/problems and address its root causes to drive improvement in customer experience insuring the lead in Cloud computing services, Data Innovations and Mobile Internet Own all customer inquiries regarding web hosting, Sherkety & Cloud computing services (VM, Email Exchange, Sharepoint, webhosting, MS Office 365, DaaR, Web2SMS) and other business solutions till closure and post resolution call to ensure customer satisfaction and close case.
Ensure that any further analysis to the customer problem is conducted including searching the supplier related internet site are done according to SL.
Core Competencies.
Required Qualifications and Experience.
B.
c.
in Computer, Telecommunications Engineering or Computer Science Minimum 2-year experience in IT Support Field  Excellent written and spoken English is a must ITIL Foundation V4 is preferred Organized for working in a global cooperative team environment.
Extensive experience in cloud support, with a strong understanding of Azure, AWS, VMware, and Huawei cloud platforms.
Proficient in troubleshooting and resolving cloud infrastructure-related issues.
Knowledge of cloud networking, storage solutions, and security best practices.
Ability to work effectively with clients and provide excellent customer support.
Skilled in monitoring and optimizing cloud resources for cost-effectiveness and performance.
Certifications in at least one cloud platforms (e.
., AWS Certified Solutions Architect, Microsoft Certified.
Azure-104 - Azure Solutions Architect Expert, VMware Certified Professional or Technical Associate, Huawei Cloud Certified).
Strong background in IT Service Management (ITSM) or IT Operations.
Knowledge of vendor and contract management practices.
Proficiency in automation, monitoring tools, and service management methodologies.
Strong analytical and problem-solving abilities, with attention to detail.
Ability to handle customer escalations, prioritize issues, and manage conflict effectively.
Commitment to continuous learning in the evolving cloud technology landscape.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.