BUSINESS & COMMERCIAL OPERATIONS, SENIOR MANAGER

CORPORATE SUMMARYWho You Are:Angel Aligner is a global service provider of clear aligner technology, production, and sales. Since founded in 2003, we have been working on developing high-tech products to bring beautiful smiles and confidence to people around the world.Over the past 20 years we maintain a productive corporate-academic partnership with many different orthodontists and universities around the world, and our R&D team has made tremendous breakthroughs in many fields, to ensure that Angel Aligner is at the cutting edge of technology and product development. Over 150 patents have been obtained in respect of processing, clear aligners, manufacturing, and 3D printing technology.Why Angel Aligner ?With over one million patients treated and over two decades of innovation, we’re not just transforming smiles—we’re aiming to shape the future of clear aligner therapy. At Angel Aligner, our customers come first—our orthodontist clients and their partners are at the heart of everything we do. We anticipate their needs, delivering personalized, effective, and reliable solutions.DESCRIPTIONWe are looking for our new EMEA Business and Commercial, Senior Manager to support our growth in EMEA region. This role is critical in driving performance and efficiency while maintaining a high level of customer centricity in the way we are operating.RESPONSIBILITIESCustomer focus and engagement: ensure customer satisfaction and loyalty, build and maintain relationships with customers, suppliers and partners (external and internal) to ensure long-term collaboration.Leadership and team management: lead, mentor, manage and develop the EMEA Customer Success team as well as the Operations performance analyst, the EMEA IT lead, and the Operations coordinator, to foster a culture of excellence and overperformance. Act as a liaison between executive management and operational teams to ensure alignment of goals and strategies. Drive organization change initiatives to improve efficiency and adapt to market conditions.Operational excellence: achieve streamlined processes and optimized use of resources. Enhance the data centricity of EMEA team through an optimized use of the tools (CRM and BI) while securing data accuracy. Monitor team’s capacity in accordance with the EMEA sales growth. Partner with our Customer Experience manager to improve EMEA operating processes. Initiate requests for systems’ automation to gain in efficiency. Performance tracking: monitor Key Performance Indicators (KPIs) and operational metrics to assess efficiency and productivity to ensure Customer Success team’s performance. Nurture an environment where Customer Success team excels through encouragement and empowerment.Strategic planning: analyze market trends and competitive landscapes, work on revenue and performance targets, design reports to manage forecasts.Office supervision: become the go-to-person in our EMEA Operations Center based in Madrid while partnering with EMEA Office Manager and managing our Operations Coordinator.REQUIRED SKILLS AND QUALIFICATIONLeadership and management skills: ability to lead, motivate and manage cross-functional teams, competence in making timely and informed decisions (often under pressure), skill in addressing and resolving conflicts constructively.Strategy thinking: strong analytic skills to identify challenges and implement effective solutions (problem-solving), ability to set clear objectives and coordinate short and long term plans to achieve organization goals.Customer centricity: skills to maintain and grow relationships, strong mindset towards customers’ needs and sense of urgency, sense of high-quality service.Operational management: knowledge of process methodologies to enhance efficiencies, high level of organizational skills, ability to oversee multiple projects, ensuring timelines and quality standards, strong focus on systems’ automation.Data analytics: skill in interpreting operational data to make informed decisions, expertise in predicting operational needs.Interpersonal skills: ability to collaborate with internal and external stakeholders effectively, skill in presenting complex ideas and data to diverse audiences clearly and persuasively, ability to manage and mitigate risks during challenging situations.+ 10-year experience in a similar role (including Customer Success management).Experience within the Healthcare and/or dental industry is a Plus.LANGUAGE SKILLSEnglish: native or bilingual2 other European languages (ideally including Spanish).COMPUTER SKILLSERP and CRM systems: Experience with customer relationship management tools (e.g., Microsoft Dynamics).Data tools: Familiarity with analytics and visualization software (e.g., Excel, Tableau, Power BI).