BUSINESS PROCESS SPECIALIST - BNP PARIBAS | MADRID, ES

About the job Solid reputation, passionate individuals, and endless opportunities.
That's SE.
- the BNP Paribas Personal Finance South Europe Technologies SSC.
Our consistent track record of services delivery means comfort for our customers and opportunities for our employees.
You will find SE.
to be full of energy and an Inclusive Workplace in which you truly can make a difference.
Would you like to join our international team that delivers end-to-end solutions (applications and operations activities) to businesses of BNP Paribas Personal Finance Group entities around the world? In a context of maintaining the high level of existing activities while growing the number of international customers, we are looking for our Business Process Specialist - CAMUNDA.
Mission.
RHAPSODY (Global Automated International Application) is the PF Workflow as a Service platform, based on Camunda 8 technology and we are creating a Center of Expertise to provide enablement, technical frameworks, training, and guidance so that PF entities can, by themselves, design, deliver, execute, monitor, and perform process automation analytics.
This mission takes place within the "CoE - Business Process Specialist role".
Main responsibilities.
1.
"Build/Change" phase - Elaborate how-to best practices documents for process modelling (web modeler and BPMN).
- Elaborate how-to best practices documents & starter kits templates for process analytics (Optimize).
- Design the reports, KPI's and Dashboards needed for IT & Business owners to follow the platform usage/performance and to prepare countries invoices.
- "On-demand" (of entities) and based on capacity availability, co-author process models, together with the newly on-boarded entities business analysts (in order to ensure using best practices and to have an initial knowledge transfer to the entity).
2.
Business as usual - Follow-up & ensure usage of best practices (process modelling & analytics).
- Process design patterns subject matter expert for.
Central functions/teams (OBS, PF EA) and Countries business teams.
- Process analytics subject matter expert for.
Central functions/teams (OBS, PF EA) and entities business teams.
3.
Member of process automation community - Maintain knowledge base extracted from processes implemented by various tenants.
- Maintain up-to-date and improve the process modelling best practices.
- Gather feedback and requests from platform users.
- Provide "on-demand" support for the covered perimeter.
- Training provider of process modelling & analytics.
- Provide up-to-date training materials/courses via BNPP group MyDevelopment training platform.
- "On-demand" Organize in-presence / online training sessions for entities representatives.
- Responsible reporting and KPI calculations for the usage of the automation platform.
- Continuously monitor platform usage, compare against license plan, and propose upgrades of license "tiers" when necessary (will participate to the quarterly reviews with Camunda).
What we are looking for - You have one year of proven working experience in related tasks/projects.
- Fluent level of English is a must.
Any other European language is nice to have.
- You have a good knowledge of.
* Creating of BPMN models using a BPM platform.
* Creating & providing management reporting, defining and follow-up KPIS's.
* Camunda platform knowledge (v7 or v8), is desirable and is to be considered a plus.
- You are engaged in day-to-day activities.
- You have a transformation mindset, looking for the excellency.
- You are a Problem-Solving and Decision-Making person, who.
- Demonstrates advanced analytical and diagnostic skills dealing with issues that are ambiguous, lack known precedent or appear contradictory.
- Sees the big picture and is fully aware of technology and business directions.
About our culture.
We are proud to create, maintain and develop business solutions for BNP Paribas Group entities around the world, while keeping a high level of service and providing added value to our customers.
Working in an Inclusive and Multicultural environment, we encourage everyone to develop their talents and skills, offering various career opportunities and internal mobility programs, within local SET teams or in other entities within the Group.
We value our employees' experience by keeping a well-balanced environment with flexibility regarding the work schedule and care for everyone's personal time.
We embraced a hybrid way of working because we believe social connection always adds value to our day-to-day activities.
Benefits • Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment.
In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan.
• Hybrid telecommuting model ( vacation days.
Diversity and inclusion commitment BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers.
We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation.
Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity.
We strive to reflect the society we live in, while keeping with the image of our clients.