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CAINIAO INTERN PROGRAM- CUSTOMER EXPERIENCE ROLE-MADRID

Descripción de la oferta de empleo

About The InternshipOur Internship Program lasts 3-6 months. You will be directly involved in day-to-day operations, working with professionals and gaining first-hand experience of our business. As well as on-the-job learning, you have the rare chance to create a global impact - we're moving real people and assets and reinventing transportation and logistics. We offer expansive mentorship from Cainiao employees to guide you through your internship experience and for you to build personal connections and friendships with hardworking people who share your passion for technology.What You'll Do1. Customer settlement assistance: Give training to clients about Merchants settlement operation process, help clients to finish sucess settlement, to collect clients' problem and escalate them timely;2. Proactively orders tracking: by customer, check the service operation data every day, verify suspicious online logistics tracks, promptly escalate last mile delivery operation problems, and assist in solving them;3. Customized services for ToB clients: Proactively follow up, record, and promptly respond to issues that clients ask for help in the group, and timely escalate issues that cannot be responded to immediately, assist to handle them and close them with clients satisfaction;4. Collect and analyse customer's help-seeking problems, and use them to improve daily operation service with internal cross team;5. Other neccesary paper work based on business needs.Basic Qualifications1. FLuent in Spanish, and can be used as working language. English&Chinese would be a plus;2. College degree at least;3. Detailed oriented and patient personality;Application ProcessMay: InterviewsJune & July: Internship Start DateAbout CainiaoAt Cainiao , we are the driving force behind the next evolution of global logistics and supply chain solutions. As Alibaba Group's (NYSE: BABA) logistics arm, we are committed to redefining the way goods are moved, managed, and delivered across the world. Our innovative spirit, advanced technologies, and collaborative approach make us a trailblazer in the logistics industry.At Cainiao Europe, you can experience the best of both worlds. We are a startup that is revolutionizing the logistics industry, backed by the support and resources of a multi-billion-dollar conglomerate. This unique blend of entrepreneurial spirit and corporate stability provides an environment where innovation thrives, and ideas become reality.Join us at Cainiao Network and be part of a dynamic team that is revolutionizing the world of logistics. Your expertise, passion, and dedication will contribute to shaping the future of how goods are moved and managed, making a tangible difference in the lives of businesses and consumers worldwide. Together, let's embark on a journey of innovation, collaboration, and meaningful impact.
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Detalles de la oferta

Empresa
  • Cainiao Group
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 05/11/2024
Fecha de expiración
  • 03/02/2025
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