CALL CENTER AGENT

What you’ll do Focuses upon the provision of advice and administration and provides services across the related function in line with procedures and concepts.
Ensures a high quality of work and influences business decisions through council or advice using specific skills and expertise.
Typically reports to the Manager.
Who you are * Demonstrates a good understanding of procedures and concepts through extensive experience and advises on customer inquiries and complaints and executes administrative activities; * Supports the team to deliver activities related, but not limited to providing product and service information to customers and identifying upselling opportunities to maintain and increase income streams from customer relationships; * Responds to customer inquiries and complaints to enable the achievement of the strategy; * Provides the best possible service in relation to billing inquiries, service requests, suggestions and complaints for new and existing customers; * Owns strong and strategic relationships internally and externally to gain customer trust in all aspects of all operational support and delivery; * Performs assigned tasks related to the design, delivery and implementation of programmes to support customer needs; * Acts as the �Face of Vodafone� during events that impact our customers with the aim of facilitating discussions between internal parties and the customer contact point, through to resolution; * Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you.
There are lots of ways we support this, including hybrid working and generous parental leave.
You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa.
But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation.
We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.