CALL CENTER ASSOCIATE I - RETAIL
Descripción de la oferta de empleo
GT) is a global leader in gaming.
We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital.
Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth.
We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.
IGT has approximately employees.
For more information, please visit www.
gt.
om.
Join the Winning Team This job pays $ and is Remote (Must live in Rhode Island) Competitive medical benefits start on first day of employment 3 weeks of paid vacation 401K with employer match with instant vesting No Sales involved The first week of training will be in person in West Greenwich, RI.
The remaining weeks of training will be remote.
Responsibilities Answer inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues, supply requests, and game information.
Connect with internal departments to resolve customers' issues by conferencing or transferring calls as appropriate.
Accurately diagnose and troubleshoot terminal equipment issues and take appropriate action.
Demonstrate an ability to defuse situations and escalate issues appropriately.
Utilize the knowledge base to provide accurate information and troubleshooting steps.
Ensure each retailer contact is detailed in the CRM tool with suitable call reasons, issues, and notes.
Demonstrate a solid dedication to providing continuously outstanding customer service.
Qualifications High School diploma or equivalent 1 year of customer service experience within a call center or comparable industry preferred Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills 24 hours per dayx 365 day per year call center, weekends and holidays required Keys to Success • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership #LI-MP2
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 29/08/2024
- 27/11/2024
Somos una empresa consolidada con mas de 12 años de experiencia en el sector requisitos del puesto tener un call center ser un grupo de trabajo minimo 5 personas ser empredendor experiencia en el sector minimo 1 año tlfono: +34 692309225... ofrecemos campañas de telefonia y energia, asi como otros productos......
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