CAMPAIGN OPS SPECIALIST

Location.
London, Speechmark + Hybrid Working Salary.
Excellent basic salary plus bonus and Vodafone benefits Working Hours.
Full time 37.
hours per week – Mon to Fri       Hybrid       At Vodafone UK we believe that through collaboration and connection we can achieve great things.
Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.
Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are       We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world.
With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.
We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront.
From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
What you’ll do       To execute targeted marketing communications to the enterprise, consumer or wholesale base through inbound/outbound channels utilising Vodafone's Campaign Management Systems – Unica/Pega     Typically responsible for over 10m outbound contacts per year aimed at cross-selling /up-selling or products and customer engagement  Ensuring quality of selection management process and identify data issues in order to minimise customer complaints and maximise revenue (indirectly responsible for up to £10m revenue).
Responsible for driving an increase in response rates and ROI across campaigns through targeting suggestions to campaign sponsor.
Deliver increasing productivity levels of campaign delivery & strive for efficiencies in all aspects of campaign management.
Who you are         Proficient in use of Unica and SQL – essential  Stakeholder management  Good understanding of structured query language (SQL) for manipulating data from a large data warehouse  Database marketing understanding – familiar with customer data sources in a quad play market – e.
.
Billing / usage / individual & household / contextual data.
Plus, understanding of statistical significance for control groups / targeting using propensity models / test & learn principles / campaign automation / Data Protection Act.
Accurate under Pressure.
Attention to detail.
What we offer       We believe that taking care of our employees is the key to their success.
That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.
We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.
We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can        Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.
odafone.
om/uk/applying-to-vodafone/) for guidance.
#LI-Hybrid    Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.