CLIENT SUPPORT & OPERATIONS SPECIALIST

Job ID.
r What You"ll Do.
The Operations team serves as an essential link between Sales (Agency Management and Account Strategy) and Operation teams (Ad Operations, Technical Solutions, Creative Services, Sales Operations) and is responsible for ensuring effective integration of all advertiser campaigns as well as handling customer requests for ongoing existing campaigns.
As the Client Support & Operations Specialist, you will be interfacing with multiple internal teams, processing change requests for existing advertiser campaigns, Insertion Orders (IOs), and other routine administrative tasks.
You will also serve as the main point of contact for our customers.
You are very organized and take tremendous pride in a job well done, leveraging Criteo"s internal tools to ensure that nothing is forgotten during the process, striving for zero errors and efficient delivery of customers’ requests.
This position is a great starting point if you are considering a future career in Account Strategy.
Align with Account Strategy and Agency Management teams regarding customer requests for existing campaigns, ensuring accuracy of campaign setup and delivery.
Coordinate with Sales Ops and Effectiveness teams to ensure accuracy of CRM Data Serve as the main point of contact for customer inquiries and requests Interface with proper internal operation teams to process Insertion Orders (IOs) and other change requests (tag, feed, creatives, etc.) Lead on first-level client response for reporting and short-term optimizations End-to-end optimization of campaign budgets, targeting, tactics, creative to meet and exceed clients’ objectives.
Who You Are.
Bachelor’s degree Relevant experience in a previous operation or administrative role Experience with CRM (e.
.
Salesforce) data input and management Team player who likes to work with multiple teams across the company High attention to detail and good at following dedicated processes Native in Japanese with a proficient reading level in English We acknowledge that many candidates may not meet every single role requirement listed above.
If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​ Who We Are.
Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.
At Criteo, our culture is as unique as it is diverse.
From our offices around the world or from home, our incredible team of Criteos collaborates to develop an open and inclusive environment.
We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development.
We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics.
As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo.
All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
Why Join Us.
At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events.
We aim to create a place where people can grow and learn from each other while having a meaningful impact.
We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits.
Benefits may vary depending on the country where you work and the nature of your employment with Criteo.
When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location.
These factors can cause your compensation to vary.