CLINICAL TRAINING SPECIALIST - 12 MONTH CONTRACT

Join a team that is changing millions of lives.
Transforming smiles.
Transforming lives.
Transforming an industry.
Align Technology, Inc.
(NASDAQ.
ALGN), makers of the Invisalign® system, and iTero® intraoral scanners, is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry.
Align Canada opened its first office in the heart of downtown Toronto in after more than 15 years servicing the Canadian market.
With a trajectory accentuated by accelerated growth and innovation, Align Canada continues to reinforce its consumer presence as the most advanced clear aligner system in the world while building a highly regarded employer brand in Canada.
At  Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next.
We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.
Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
About this opportunity     Align Technology is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry.
Align Technology is looking for full time Clinical Training Specialist on a 12 month contract basis.
This role requires the specialist to work remotely and will be based in Canada, the candidate primary location will be Ontario, however all regions will be considered.
This role would be part of a culture that is helping to improve lives every day through digital dentistry.
We would love you to join a fun and cutting-edge technology company that has helped create over 18 million smiles.
The Clinical Training Specialist will be mainly responsible for providing customers the best clinical support and education.
This position will be responsible for clinical confidence in General Practice and Orthodontic offices.
The role will have a large focus on Ortho and Restorative applications, clinical education as well as troubleshooting clinical issues for customers in the Digital Dentistry workflow.
This role reports directly to the Senior Manager, Digital Adoption in Canada.
In this role, you will…   Provide remote (virtual) clinical customer support to General dentists in the areas of case evaluation, Orthodontic and Restorative applications as well as clinical troubleshooting for the iTero® intraoral scanner.
Investigate and Analyze Clinical-related customer inquiries, complaints, and adverse events.
Ensure timely resolution to customer contact issue whether in-bound or out-bound.
Work very closely with the Canadian clinical training team, the Clinical training team lead and the Digital adoption manager and the regions.
Working Dental practices onsite to ensure exceptional Customer service and education.
Drive and accelerate clinical confidence for groups and teams at dental practices via specifically designed educational programs in close coordination with Customer Support and Sales Teams.
Lead delivery and localization / creation of clinical education activities; including for live and online events.
Coordinating with clinical speaker and presenting clinical content and provide clinical support and education activities for conference booth events.
Support speaker-led events lead clinical events whereby you will present to providers, and carry out field visits, as required.
Support speaker-led university training, which may include reviewing translation of educational content/proof-reading and active participation.
Utilize data/analytics to help customer’s drive decision making.
In this role, you’ll need …   Bachelor’s degree and/or equivalent experience required in a training or consulting role, with preference for graduates in the Dental sector or with a clinical designation.
Minimum of 4 years of experience as a Dental Assistant or Dental Hygienist with experience in Ortho and Restorative applications in the dental sector.
Be flexible with work hours to support all regions within Canada.
Interpersonal skills including the ability to adapt to changing circumstances and possesses strong interpersonal, listening, and persuasive communication skills to give the best advice to our customers.
Individual leadership skills including the ability to organized and be driven.
Organization skills including attention to detail, troubleshooting ability, and time management.
Computer proficiency including Windows OS, Microsoft Office, and internet research ability.
High customer service standard that demonstrated a proven capability to navigate through change and operate with speed and agility.
Strong focus on teamwork and a proven experience building and leveraging relationships with internal and external stakeholders and partners.
Proficiency with full suite of Microsoft Office applications.
Experience with a CRM system, Salesforce is preferred.
Solid written, oral and presentation with English communication skills, French bilingualism an asset.
Legally entitled to work in Canada and travel to the US or within Canada.
Sound like a good fit?       Great! Click the "Apply" link to let us know you are interested.
Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family.
Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
About Align       Align Technology is a publicly traded medical device company that is  transforming smiles and changing lives.
Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.
Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services.
Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries.
Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.
We respect your privacy.
Please review our  Applicant Privacy Policies   for additional information.
Global Diversity Statement.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees.
As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees.
We live our company values by promoting healthy people and healthy communities.
All with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.
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