CLOUD SUPPORT CONSULTANT DÉTAILS DU POSTE | OVHCLOUD

Cloud Support Consultant M/F/X   Your main responsibilities.
•    Answer questions from multi-channel customers by qualifying their needs •    Develop a first technical diagnosis and provide solutions to incidents encountered by users •    Identify, detect incidents and quickly provide a technical and/or commercial solution •    Provide remote technical assistance by adapting to the level of knowledge of your interlocutors •    Guide the user to solve the problems encountered   Your future impact Attached to the Team Leader, you will be in charge of assisting our customers in the use of our OpenStack-based products.
You will be the privileged interlocutor of our customers and will contribute to the optimization of customer satisfaction by providing them with quality technical advice   In 6 months, you will have accomplished •    Good interpersonal skills and a desire to deepen the customer's needs.
•    Answer questions from multi-channel customers by qualifying their needs.
•    Develop a first technical diagnosis and provide solutions to incidents encountered by users.
•    Identify, detect incidents and quickly provide a technical and/or commercial solution.
•    Discover and understand our Cloud products and technology associated (be part of training sessions).
•    Manage and follow our TOP customers for Public Cloud products.
•    Master the OpenStack environment and the products associated to it.
•    Learn OVHCloud organization and deal with our internal and external processes.
And in 1 year you will have mastered •    Guide the user to solve the problems encountered •    Manage and monitor customer procedures with the various internal departments.
technical, commercial •    Contribute to the drafting of procedures and various documentation.
•    Participate and manage different projects •    Report technical issues and anomalies to the various departments.
•    Have ability to manage top customers (High levels of Support) •    Be an expert on one or more OpenStack-based products (Compute, Kubernetes, Databases, AI...).
•    Participate to technical onboarding calls to boost the adoption.
•    Be part of the Product Launch process.
•    Animate our digital presence.
•    Participate to events/webinars.
•    Be able to provide advanced Advisory Services to the customers on specific topics (Networking, Firewalling).
.
Skills required.
You have a BAC+2 degree in computer science You have experience on a similar position in an IT environment You are fluent in English.
>B2 You have the basic knowledge of Cloud products You have a solid knowledge of virtualization environments.
OpenStack, Kubernetes You are experienced in the use of Windows Server and Linux operating systems You are familiar with the principles of networks, DNS, Firewall...
You are curious about new technologies You have good writing skills and good oral communication skills You have a good spirit of analysis and synthesis You are recognized by your entourage for your rigor and your organization You have the ability to manage your stress in all situations With a strong sense of service, you wish to have a positive impact on your internal and/or external contacts You are open to the world and working in an international context is an important aspect for you You are autonomous and able to work in a fast-moving environment PROCESS DE RECRUTEMENT 1.
Échange dans les 2 à 4 semaines avec notre hiring officer.
Belén 2.
Entretien avec le manager.
Alexandre 3.
Rencontre possible avec l'équipe ou un pair Compte Épargne Temps (CET) Intéressement Plan d’Épargne de Groupe (PEG) Plan d’Épargne pour la Retraite Collectif (PERCO) Carte Ticket Restaurant RTT Mutuelle et prévoyance d’entreprise* Service d’accompagnement aux Risques-Psycho-Sociaux via une plateforme dédiée* Subventions sport & vacances * pour tous les membres d’un même foyer REJOINDRE L’AVENTURE OVHcloud OVHcloud valorise la diversité des personnes qu’elle embauche et accompagne.
La diversité pour nous, c’est favoriser un milieu de travail où les différences individuelles sont reconnues, appréciées et respectées de façon à développer le plein potentiel et les forces de chacune et chacun.
Soyez libre d’être vous-même ! LE DÉVELOPPEMENT DURABLE CHEZ OVHcloud, UN ENGAGEMENT PROFOND La data a un impact fort dans tous les aspects de notre vie.
Elle change aussi notre manière de concevoir le monde et son usage reflète le type de société dans laquelle nous voulons vivre.
En tant qu’acteur majeur de la tech, nous faisons tout ce qui est en notre pouvoir depuis plus de 20 ans pour réduire notre impact environnemental grâce à l’innovation industrielle et pour garantir un cloud libre #SustainableByDesign Explorez nos engagements qui font la différence.
POUR ALLER PLUS LOIN Découvrez nos collaboratrices et collaborateurs passionné(e)s et explorez leurs métiers chez OVHcloud! ► YouTube OVHcloud Careers Vous voulez contribuer à des projets uniques pour construire ensemble le cloud libre ? Allons-y ! Chez OVHcloud, nous sommes animés par la même volonté, celle de construire l’avenir ensemble pour défendre la liberté d’innover.
Découvrez l’acteur majeur du cloud libre et responsable.
VOTRE MISSION Cloud Support Consultant M/F/X   Your main responsibilities.
•    Answer questions from multi-channel customers by qualifying their needs •    Develop a first technical diagnosis and provide solutions to incidents encountered by users •    Identify, detect incidents and quickly provide a technical and/or commercial solution •    Provide remote technical assistance by adapting to the level of knowledge of your interlocutors •    Guide the user to solve the problems encountered   Your future impact Attached to the Team Leader, you will be in charge of assisting our customers in the use of our OpenStack-based products.
You will be the privileged interlocutor of our customers and will contribute to the optimization of customer satisfaction by providing them with quality technical advice   In 6 months, you will have accomplished •    Good interpersonal skills and a desire to deepen the customer's needs.
•    Answer questions from multi-channel customers by qualifying their needs.
•    Develop a first technical diagnosis and provide solutions to incidents encountered by users.
•    Identify, detect incidents and quickly provide a technical and/or commercial solution.
•    Discover and understand our Cloud products and technology associated (be part of training sessions).
•    Manage and follow our TOP customers for Public Cloud products.
•    Master the OpenStack environment and the products associated to it.
•    Learn OVHCloud organization and deal with our internal and external processes.
And in 1 year you will have mastered •    Guide the user to solve the problems encountered •    Manage and monitor customer procedures with the various internal departments.
technical, commercial •    Contribute to the drafting of procedures and various documentation.
•    Participate and manage different projects •    Report technical issues and anomalies to the various departments.
•    Have ability to manage top customers (High levels of Support) •    Be an expert on one or more OpenStack-based products (Compute, Kubernetes, Databases, AI...).
•    Participate to technical onboarding calls to boost the adoption.
•    Be part of the Product Launch process.
•    Animate our digital presence.
•    Participate to events/webinars.
•    Be able to provide advanced Advisory Services to the customers on specific topics (Networking, Firewalling).
.
Skills required.
You have a BAC+2 degree in computer science You have experience on a similar position in an IT environment You are fluent in English.
>B2 You have the basic knowledge of Cloud products You have a solid knowledge of virtualization environments.
OpenStack, Kubernetes You are experienced in the use of Windows Server and Linux operating systems You are familiar with the principles of networks, DNS, Firewall...
You are curious about new technologies You have good writing skills and good oral communication skills You have a good spirit of analysis and synthesis You are recognized by your entourage for your rigor and your organization You have the ability to manage your stress in all situations With a strong sense of service, you wish to have a positive impact on your internal and/or external contacts You are open to the world and working in an international context is an important aspect for you You are autonomous and able to work in a fast-moving environment