CONCIERGE

Job Description For Concierge(HOZ) in Cdiz,Spain.
FAIRMONTCompany DescriptionFairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.
ituated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.
uests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.
urrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.
Job DescriptionAt Fairmont La Hacienda, we are committed to providing exceptional luxury and service to our esteemed guests.
As a Concierge, you will be the embodiment of elegance and hospitality, warmly welcoming guests, offering personalized assistance and providing thoughtful recommendations.
Your role will be crucial in crafting unforgettable experiences, ensuring every detail of their stay is meticulously attended to.
esponsibilitiesWelcome and greet guests with warmth and professionalism, using their names whenever possible.
oordinate with bell attendant that guests' luggage reaches their room safely, personalizing the experience, and using the guest's name, also make sure it reaches the lobby from their room at the time of their departure.
oordinates the activity of the bell desk team, communicating guest requests, luggage delivery or retrieval, buggy handling, etc.
rganize bell attendant to perform parking and retrieval of vehicles for guests, supervise that they are following safety and quality standards, including proper recording of movements, and safeguarding of keys.
eceive from bell desk daily checks of cars in the parking lot, verified with security to prevent unauthorized vehicles from remaining on the premises.
ust have excellent product knowledge to provide accurate and friendly information about the hotel, its services, and local events.
aintain updated knowledge of local attractions, dining options, entertainment, and transportation services to be able to provide accurate recommendations to guests.
andle all guest inquiries, both hotel and non-hotel related.
Coordinate with external vendors for services such as car rentals, local attractions, tour bookings, and special event planning.
Also arrange, coordinate, and monitor transfers, travel tickets, tours, and attraction bookings, as well as onsite and offsite restaurant reservations.
Always prioritizing onsite outlets and activities.
rovide personalized solutions to all guests' needs and requests, through detailed questions without invading their privacy, ensuring a memorable and exceptional experience.
rovide personalized services and amenities to guests, ensuring their privacy, security, and comfort throughout their stay.
uild and maintain positive relationships with guests, anticipating their needs, exceeding their expectations, and fostering loyalty and repeat business through exceptional service.
eliver mail, messages, packages, and other items requested by guests.
andle guests' purchase requests outside of the hotel.
andles the lost & found requests from guests' side, coordinating with Housekeeping in case of same day requests.
In case of a request 24 hours from departure, check with the Lost & Found Log.
aintain communication channels with all hotel departments to ensure seamless guest service.
ork as a team with other departments to ensure a smooth experience for our guests.
ttend and conduct regular team meetings with front office departments and bell attendants.
articipate in regular training with reception, guest relations, concierge, and guest services teams.
oordinate with housekeeping for special cleaning requests, and engineering for room maintenance.
ddress any maintenance or repair needs promptly, informing the relevant departments and acting if necessary.
n the absence of the guest relations team handle guest complaints and special requests promptly and professionally, ensuring guest satisfaction.
hen necessary, escort guests to their room on foot or by golf cart when necessary, explaining the hotel facilities and promoting additional services (restaurants, spa, etc.).
n the absence of Royal Service attend any incoming call to the hotel's main line.
ake sure the lobby area, car, and pedestrian access areas are clean and organized.
aintain a constant presence at the door desk during shift hours.
onitor and manage office supplies and equipment.
omplete task checklists within established deadlines.
ualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
trong communication skills, both verbal and written in English.
ynamic can-do attitude.
trong analytical skills and attention to detail.
resents a professional and polished appearance.
ffectively deal with guests and other team members.
ossessing the trait of being organized and capable of multi-tasking.
bility to complete work within given deadlines.
aintain confidentiality of proprietary information and protect company assets.
vailable to work on shifts, including weekends.
trong team player.
aintain positive working relationships.
ighly organized, results-oriented, and able to work well under pressure.
ossess a creative mindset with a desire to learn and grow.
roficient in Microsoft Windows applications and Opera PMS.
riendly, proactive, and professional attitude.
hysical DemandsThis position requires the ability to focus attention on guest needs, remaining calm and courteous.
Occasional standing, driving, walking and carrying luggage.
erform other reasonable job duties as requested.
equired Education and ExperiencePost-secondary education in Travel and Tourism or equivalent is a plus.
referably 1-2 years in a customer-facing position, especially in a luxury or lifestyle hotel.
river's license B.
dditional InformationWhat is in it for you.
ompetitive Salary and BenefitsDiscounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
e provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
pportunity to develop your talent and grow within your property and across the world!