TRABAJO GUEST SERVICES CONCIERGE

Job description for guest services agent-night(hoz) in barcelona,spain... advise guest of messages... file guest paperwork or documentation... secure payment; activate/reissue...

• maintain positive guest and colleague interactions with good working relationships... • handle all guest and internal customer complaints and inquiries in a courteous...

Empresas: meliá hotels internationalmisión de la posición:en línea con la filosofía, políticas, procedimientos y estándares de calidad demeliá hotels international...

• responds to and handles guest problems and complaints... • supports operations of resort by managing owner and guest relations, and analyzes key metrics to help...

Participate in regular training with reception, guest relations, concierge, and guest services teams... in the absence of the guest relations team handle guest complaints...

• sets a positive example for guest relations... represents property management in resolving any guest related situation... • responds to and handles guest problems...

Department: guest relations... the concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed...

Support the concierge team in coordinating daily guest services and maintaining updated guest profiles for personalized assistance... monitor vip arrivals in collaboration...

Ability to adjust services and approach based on changing guest needs and hotel dynamics... assist with training hotel staff on guest service best practices and...

Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc... provide information on hotel services and...

guest are escorted to their rooms and familiarized with the hotel and its services...     collect luggage from guest rooms and keep them in a secure area until guest...

Department: guest relations... perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc...

Monitor guest feedback and implement improvements to enhance guest satisfaction... advert->language($csl)->content --> key responsibilities guest services supervision...

A guest service agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities...