• Publicar trabajo
  • Subir CV
  • Acceder
Ver oferta completa

CONSUMER CARE SPECIALIST

Descripción de la oferta de empleo

Consumer Care SpecialistTHE JOB:The role of Consumer Care at Mars is to protect and build the company & our brands reputation while leveraging insights from our consumer interactions that keep us relevant.This position serves to:Ensure that our global Contact Center partner is equipped to effectively manage conversations with our consumers.Ensure that the voice of the consumer is heard and acted on by the business to improve the consumer experience.Support regional ways of working, while providing local consumer expertise.Key Responsibilities:Oversight of contact center services using standardized reporting templates to track operational performance (hygiene factor) and providing frontline support when required.Conduit of information to Contact Center for market activities.Feedback of Contact Center generated insight into local market stakeholders.Oversight of knowledge content for market to ensure accuracy and consistency.Activate and manage Crisis support with Contact Center for local issues.Use universal reporting templates to deliver local market insights each period and proactively leverage contact Center resources in case of specific local market reporting needs.First point of escalation for any local market support requests from the Contact Center.Responsible for local ways of working governance to include preparation for and management of any internal and LRQA audits.Local market stakeholder engagement.Manage local market consumer care administration e.g. budget management, raising FOs, ordering samples, reimbursement management.Support ad hoc projects that impact local market ways of working.Support the European Consumer Care Leader to develop regional ways of working, launch key initiatives/projects and to cover during absence.What are we looking for?Bachelor's degree preferred.3+ years professional expertise in related work (customer service, contact center, etc).Spoken & written in EnglishWhat can you expect from Mars?Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.Best-in-class learning and development support from day one, including access to our in-house Mars University.An industry competitive salary and benefits package, including company bonus.Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Ver oferta completa

Detalles de la oferta

Empresa
  • Mars
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 24/11/2024
Fecha de expiración
  • 22/02/2025
Cómo detectar ofertas falsas
Maintenance Specialist
Joivy

Report to the operations specialist and coordinate daily interventions and tasks... great english and spanish fluency (b2-c1 level both written and spoken) being already in possession of a permit to work in spain or the eu other features that would help a lot: effective communication with the operations......

Account Specialist - Gestor/a campañas digitales
Rankia S.L

Si quieres ayudarnos a construir este proyecto como si de tu propia empresa se tratará, desarrollando productos, creando procesos, analizando y tomando decisiones ¡no lo pienses más !este es tu lugar! ¿qué hace un account specialist en rankia? cómo account specialist tendrás la oportunidad colaborar......

Asistente atención médica Visa patrocinada Home Care UK
Reach HR Consulting

Asistente de atención médica - visa patrocinada - home care - alojamiento pension plan - dorchester uk reach hr es una compañía que se especializa en reclutar profesionales de la salud... ofertascontrato permanente;salario mensual bruto a partir de 1560 gbphoras de 40 horas por semana - posibilidad de......

Junior it customer success specialist (en language) (remote)
Hostinger

We are looking for a junior technical customer success specialist to join our customer success team... processor - intel i3, i5, i7, 10th generation or later... availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights and weekends)... fully compensated 3......

Public Relations Specialist
Involve rh

Descripción del puesto: confidencial cuenta con una posición como public relations specialist para crear y mantener una imagen positiva de la empresa a través de estrategias de comunicación efectivas con los medios y el público... habilidades: redacción persuasiva relaciones públicas uso de redes sociales......

LUXURY CUSTOMER SERVICE SPECIALIST
B2B Recursos Humanos

B2b recursos humanos select luxury customer service specialist for consolidated business group dedicated to providing services related to tourism, short term rentals and flexible accommodations... freedom to put your own ideas into practice... proficiency in the use of whatsapp, email and telephone communication......

Prácticas Content Specialist - Neerlandés o Indonesio
Rankia S.L

Otros datos del puesto posibilidad de realizar un contrato de prácticas de al menos 500h... trabajar con el equipo de audiencia para generar ideas de contenido, en línea con la estrategia de la empresa y en apoyo de diversas iniciativas de marca... mejora de las fichas de entidades y de las guías de......

ICU hospital londres - enfermera UK
Reach hr consulting

Functions:• provide direct nursing care to patients requiring level 2 and 3 care in accordance with established ccl policies, procedures, and protocols... • acts as the lead coordinator of all disciplines for well-coordinated patient care... icu hospital london - nurse rhr is looking for nurses with......

Técnico dental, especialista en coronas y puentes
Care force

Interested? apply for this vacancy or contact me on the care force | connecting internationals medical professionals... other job details reasons to choose this job net salary around €2,000 part-time or full-time contract, negotiable 25 days of vacation based on a full-time contract cooperation with......

Dentista con Francés para Belgica.
Care force

¿interesado?¿quieres saber qué puede hacer care force por ti o quieres más información sobre esta vacante? regístrese sin compromiso a través de nuestro formulario de registro para que nuestra reclutadora lisa pueda contactarlo... candidatos que eligen care force: soñar con vivir y trabajar en otro......