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CREDIT COLLECTIONS SPECIALIST

Descripción de la oferta de empleo

EFI is looking for a Credit and Collections Specialist to join our Business Unit in Spain (Almazora, Castellón). Job Description: The role of the Credit & Collections Specialist includes business-to-business collections, customer account reconciliation and general administration of a set account portfolio. Monitor, maintain and reconcile customer accounts; confer with customers by email and phone to determine reasons for non-payment and to review the terms of sales and service contracts;Advise customers of necessary actions and payment strategies; arrange payment plans for accounts with past due balances; Communicate professionally with customers via phone, e-mail, mail, and fax to minimize delinquency and arrange/ negotiate payment schedules when required;Identify disputed accounts through research and customer notification; then make recommendations to business leadership for optimum business solutions and follow dispute resolution to completion in order to secure payment;Research and work with Sales, Sales Ops, Finance, Business Unit and customers to resolve unapplied payments, deductions, and disputes via a dispute tracker technology; Monitor credit worthiness of new & existing customers using D&B software and analyze financial statements;Prioritize work and focus efforts on accounts having the largest impact on collection performance metrics;Manage credit holds and recommend third party collections as appropriate Provide weekly cash forecast updates; Consistently follow up with customers and follow established escalation paths to Sales, Service, and Business Unit management; Record information regarding financial status of customers and status of collection efforts; andActively support team projects and goals;Job Requirements: A. / B.A. preferred but not required;3+ years working in a full service credit/collection environment with heavy emphasis on collections; Ability to interface well with all levels (especially Sales, Customer Care, Finance/Accounting);Excellent English (C1+), Spanish (C1+) and French (B2), other languages are a plus.Must be persistent, professional, assertive, courteous and understanding in dealing with both internal and external customers;Must possess excellent written and oral communication skills;Must be able to work independently and as part of a collections team;Ability to prioritize multiple tasks in a busy work environment;Proficiency with MS Office (particularly Excel, Word and Outlook);SAP experience preferred; and experience with Salesforce.co, get-paid, etc
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Detalles de la oferta

Empresa
  • EFI
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 05/11/2024
Fecha de expiración
  • 03/02/2025
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