CREDIT&COLLECTIONS SPECIALIST

Why work for us.
‘With us, you can drive financial success’ At Vodafone, we’re working hard to build a better future.
A more connected, more inclusive, and more sustainable world.
We believe technology is only as powerful as the people using it to create a better tomorrow.
Role Purpose   - 12 Month Fixed Term Contract - The Credit & Collections Specialist is responsible for cash collection, reconciliation, issue resolution, and analysis across multiple currencies and payment methods.
You will be responsible for resolving issues on held invoices through effective cross-functional relationships.
Your analytical skills will be used to review payments and reconciliations.
You will also manage a shared mailbox, handling a wide variety of requests and queries.
Essence of Role – Key Accountabilities.
Achieve collection targets and drive continuous improvement of aged debt.
Help resolve customer queries in a timely manner.
Conduct daily collection calls to customers to ensure the portfolio of customers is contacted.
Attend debt In query meetings with stakeholders to drive resolution of queries.
Maintain regular communication with business units on customer queries to ensure timely collection of debt.
Establish and build relationships with customers to ensure the smooth running of accounts.
Maintain customer master data.
Assist with month-end tasks (ad hoc) Document processes and keep documentation up to date.
Offer ad-hoc support to the Finance Team as required (audit queries).
We Are Looking For You, If You Have.
Minimum 3 years cash collections experience Intermediate Microsoft Excel ability.
Strong numerical and analytical skills.
SAP (or similar ERP) experience.
Excellent communications skills Ability to work in an organized manner.
Ability to manage multiple responsibilities and adapt to changing priorities.
Who we are.
Vodafone is pioneering Ireland's gigabit society.
We are Ireland's leading total communications provider offering products and services make a real impact in the lives and communities of our customers.
As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents.
We’re at the forefront of innovation in Ireland.
From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.
Our purpose is to connect for a better future, and this is made possible by our people.
No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential.
You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society! Our people are at the centre of everything we do.
We employ approximately people in Dublin and across our network of retail stores in Ireland.
Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded.
We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.
Vodafone is committed to support LGBT+ people at work.
We are an equal opportunities employer where our people can be at their best.
When choosing us……….
When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits! Some of the benefits that you will receive along the way are.
Competitive Salary Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance Generous Employer Pension contribution Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills! Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products! 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday Access to our Wellness centre including free access to our Gym,health and wellness centre and external practitioners.
We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies.
We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work.
We are an equal opportunities employers where our people can be at their best.
When you combine Technology and the human spirit, anything is possible.
And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one.
It starts here.
It starts with you.
Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.