CUSTOMER & AQE SUPERVISOR

Position Summary.
Maintain control and answer on time every single customer issue, be the main contact with the customer and deliver to the productive areas in the organization, a validated and approved product and process at the end of a project launching with complete, reviewed and approved quality documentation internally and by the customer focusing on the design for manufacturing and assembly developed within the D/PFMEA and control plan to ensure the plant and the customer requirements are met at SOP.
A stablished, measurable, and achievable acceptance criteria, internal as well with customer.
Besides, assure the accomplishment of legal and government requirements through the BorgWarner Quality System.
Responsibilities.
Maintain control and answer on time every single customer issue and be the main contact with the client in the quality part.
To be the VOC (Voice of the customer) focused on the Customer complaints, APQP/program management process, D/PFMEA, control plan and PPAP process.
Ensure that BorgWarner processes, standards and program specific requirements are implemented and followed.
Maintain effective communication with the client (internal and external) to ensure that what is communicated is not an impediment to achieving results/objectives for both parties.
Cascade customer specific requirements for the program to the Cross functional team and convert it into deliverables for the plant.
Fast Response.
Internal diffusion on Quality concerns Manage containments.
Customer and BorgWarner etc… 8D´s for every issue reported.
Official & No Official Manage and lead 8D’s, keep control updating customer on activities related to complaints.
Assure that the residents have the Support information to answer customers on time.
Prepare information for weekly reviews with customers and management.
Pareto, systemic analysis, customer presentations.
Customer visits.
Lead and organize.
100% oversight of APQP local 8D’s.
Preparation of the Lessons learned workshop and read across application with the cross functional team.
Drive run@rate targets.
Monitor quality KPI with the CFT and start if needed.
Manage RMA process, clean points and sorting costs and clean points at customer locations.
Highlight program quality risk and its escalation.
Ensure the program team has available the program information for APQP and NDPD on time.
Have the quality program information available for regular updates for program manager, quality manager and others.
Development of the control plan in different phases of the launch and its correlation with all the related documents.
Work with the CFT to Maintain the Key documents (PFMEA, Control Plan, SWI etc…) updated based on customer complaints and quality findings, accountable for Control Plan documentation.
Approval of the pertinent steps to the function to the changes of engineering in SAP (CR's), with the tasks that are assigned, looking for punctuality in the same ones together with evidence where it is necessary (#SREA, PSW signed by client, etc.).
Participate on the engineering processes for assemblies, components and others applicable by make a proper risk analysis where appropriate.
Provide feedback to designer when a drawing review meeting takes place having into consideration lessons learned from other programs and potential risk Designate, using the BW and customer tools, the product special characteristics that need to be declared in our specification documents.
Ensure BorgWarner has the scope and means to measure the dimensions declared in our drawings.
Job profile & Experience.
Profile.
Industrial Engineering, Mechanical, or Similar Proficient in English 5 years of experience as minimum.
(Tier 1 supplier desired) Proven comprehensive knowledge of the APQP process with an Automotive OEM.
Understanding and practical knowledge of multiple mechanical measurement technics (CMM, round scan, contour graph, surface roughness m/c, plug/thread gauges).
Experience of Six Sigma and Lean Green or Black Belt training.
Experience.
Leadership and negotiation Core Tools practitioner Familiar with definition of special characteristics and its management Demonstrate skills on quality and APQP Manage Problem Solution tools (8 D´s, Ishikawa) Knowledge of customer specific requirements Knowledge of Quality Systems (ISO, IATF, VDA) Knowledge medium level GD&T at minimum Desired knowledge of SAP (QM module) IMDS System Knowledge (Submission process).
Customer portals (For example.
Covisint FORD, GM SupplyPower VW Konzern, FCA e-SupplierConnect…) Excellent communication skills with foreign customers.
(Desirable OEM) for discussion on engineering changes and customer complaints response..
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