CUSTOMER CARE ADVISOR - GREEK LANGUAGE

HELLO THERE! WE ARE VOIS! Established in , VOIS (Vodafone Intelligent Solutions) has evolved to become a strategic arm of Vodafone Group Plc and the partner of choice for talent, technology, and transformation.
With over talents, we’re creating value across 28 countries, and operating from 7 locations in Albania, Egypt, Hungary, India, Romania, Turkey and the UK.
We deliver high-quality services across IT, Care, Business Intelligence Services, Digital Business Solutions (Robotics & AI), Finance, Supply Chain, HR operations, and many more.
Your role in a nutshell.
To establish and maintain a differentiated customer experience for Prepay and Post Pay customers.
Offer a supreme care experience and communicate any issue they track and affect customers’ journey.
What you’ll do.
•    Providing exceptional customer care support through various communication channels (inbound calls & chats).
•    Responding promptly to inquiries, identifying & assessing customers’ needs to achieve satisfaction.
•    Resolving customer issues and complaints effectively and efficiently.
•    Maintaining accurate records of customer interactions and transactions.
•    Contributing to team goals and initiatives to achieve commercial targets regarding retention, cross-sell & up-sell.
What will you bring to the team.
•    Customer oriented and problem-solver mindset •    Positive and patient •    High spirit of teamworking •    Ability to multitasking, performing several tasks in rapid succession.
•    Attention to detail and accuracy.
•    Previous experience as a voice or chat agent and/or knowledge of Call Center tools/software (e.
.
Siebel CRM) will be considered a plus.
Must have technical / professional qualifications.
•    Strong understanding of products and services •    Strong verbal & written communication.
•    Very good typing skills.
•    Excellent command of Greek language.
•    Good communication skills in both Greek and English language •    Very good typing skills.
•    Very good computer skills.
In return we provide you with.
-    A dynamic environment where innovative ideas are always welcome -    A collaborative community where your professional goals and work are supported by a diverse team -    Access to internal trainings and external trainings via other providers -    A supportive internal coaching and mentoring culture -    Corporate assets -    Medical insurance scheme What you need to know about us.
We are the engine that powers Vodafone around the world.
our work impacts millions of people around the globe every day.
If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then VOIS is the place for you.
#movewithus #beunrivalled #createthefuture #VOIS #VOISAL #LI-Hybrid Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you.
There are lots of ways we support this, including hybrid working and generous parental leave.
You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa.
But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation.
We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.