CUSTOMER CARE OFFICER - ITALIAN SPEAKER LILLE
Descripción de la oferta de empleo
Concretely, this means.
Provide customer and merchant support.
we are there to support them in using Alma, and their feedback allows us to improve the product; Manage debt collection actions from A to Z.
our role is to minimize the rate of delay and default to guarantee the company's margin; Take charge of the on-boarding of new merchants, and ensure that they can install the Alma solution as quickly and easily as possible.
We offer you a role at the heart of Alma's operational reactor.
You will have the following responsibilities.
Take in charge the requests of consumers and merchants requiring in-depth analysis by email and telephone, and guide them in the use of our payment solution Interact with internal and external contacts to respond to their requests and provide the best support experience Understand and anticipate their needs to improve our processes and tools Participate in the upgrading of newcomers' skills in a context of strong growth As a Customer Care Officer, your impact on the business will be immediate and tangible.
your actions will ma.......
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Detalles de la oferta
- Alma
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 02/12/2024
- 02/03/2025
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