CUSTOMER CARE SPECIALIST INTERN - GERMAN SPEAKER
Descripción de la oferta de empleo
r What You"ll Do.
Deliver excellent customer service while troubleshooting and addressing technical, creative, financial and campaign setup related advertiser requests.
Escalate the performance related questions internally, to the Account Strategy team.
Educate advertisers on Criteo"s Management Center functionality and best practices, partner with our product teams to deliver feedback to enhance and evolve Criteo"s platform Provide first-level troubleshooting for Criteo products and features via email or chat.
Provide an excellent operational service to our European clients by applying SLAs and demonstrate prioritization skills.
Working with partner teams (Technical Solutions, Creative Services) to escalate client requests that cannot be resolved without internal support.
Become a master CRM user, proficient in updating fields, creating and managing Insertion Orders Be part of a multinational Customer Care Team responsible for all European clients where collaboration, communication and teamwork are key.
Track the customer support efficiency metrics (reply time, resolution time, CSAT) while ensuring you follow this in your day to day.
Who You Are.
Fluency in English and German is a must Passion for solving problems, simplifying complex topics, and helping people walk away happy Exceptional organization skills and ability to multi-task across various responsibilities, stakeholders, and topics; exceptional attention to detail A love for working collaboratively across multiple teams Ability to learn quickly and thrive in fast-paced environment Self-driven, comfortable working and navigating ambiguous challenges autonomously Enjoys thinking outside the box, and loves driving results for clients and has desire for more information Open-minded, flexible, positive; constantly curious about how things work and persistent desire to make things work better Enthusiasm for client education and empowerment We acknowledge that many candidates may not meet every single role requirement listed above.
If your experience looks a little different from our requirements but you believe that you can still bring value to the role, weâd love to see your application!â Who We Are.
Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.
At Criteo, our culture is as unique as it is diverse.
From our offices around the world or from home, our incredible team of Criteos collaborates to develop an open and inclusive environment.
We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development.
We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics.
As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo.
All of this supports us in our mission to power the worldâs marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
Why Join Us.
At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events.
We aim to create a place where people can grow and learn from each other while having a meaningful impact.
We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits.
Benefits may vary depending on the country where you work and the nature of your employment with Criteo.
When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location.
These factors can cause your compensation to vary.
Detalles de la oferta
- Sin especificar
- 07/09/2024
- 06/12/2024
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about......
Care for customer satisfaction, making sure that you are going the extra mile with each and every contact... solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we´re curious: you’re autonomous......
Care for customer satisfaction, making sure that you are going the extra mile with each and every contact... solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we´re curious: you’re autonomous......
Com) to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time... understand prospects' pain points, gather technical requirements, correlate business needs to available cloud solutions (solution-selling) and build value for......
Si quieres ayudarnos a construir este proyecto como si de tu propia empresa se tratará, desarrollando productos, creando procesos, analizando y tomando decisiones ¡no lo pienses más !este es tu lugar! ¿qué hace un account specialist en rankia? cómo account specialist tendrás la oportunidad colaborar......
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......
During your day you will be:- cold caling potential independent retailers in german & english... requisitos del puestoyou are the ideal candidate if:- you are fluent in german and have an advanced level of english... otros datos del puestowhat's on offer: - competitive salary- sharesave scheme......
Asistente de atención médica - visa patrocinada - home care - alojamiento pension plan - dorchester uk reach hr es una compañía que se especializa en reclutar profesionales de la salud... funciones: la higiene básica, la comodidad y la atención médica, de acuerdo con su grado de dependencia y las directrices......
University degree high excel and pbi abilities sales understanding of diverse market requirements financial understanding (business plan, financial kpis) good disposition to collect data on customer facilities team worker relationship building with customers and team profound background in marketing......