CUSTOMER OPERATIONS AND DISPUTE SPECIALIST WITH ITALIAN WARSAW
Descripción de la oferta de empleo
In this role, a typical day will include.
Enter customer orders into the system, verifying product availability, pricing, and terms.
Coordinate with inventory, shipping, and logistics teams to ensure timely and accurate order fulfillment.
Update order status in the system and track shipment progress.
Provide order confirmation, shipping updates, and delivery notifications to customers.
Address customer inquiries and concerns promptly, managing order modifications, cancellations, and special requests.
Maintain a high level of customer satisfaction through proactive communication and problem-solving.
Review and evaluate return requests to ensure they meet company policy criteria.
Authorize or reject return requests and communicate decisions to customers.
Issue Returns Material Authorizations for approved return requests and provide customers with return instructions.
Track return shipments to ensure timely receipt and update the system accordingly.
Process credits, refunds, or replacements for returned items.
Track the efficiency of the RMA process and identify improvement opportunities.
Handle electronic data interchange (EDI) documents related to orders, ensuring accurate processing.
Contact with the stakeholders across EMEA region Taking action for the dispute fixing using the IT tool as IRIS (SAP), Aliquid (e-invoice), carriers web sites (POD), order archive (if pdf available) or liaise with local CS or CDA or TS to complete the task.
Support I2C team to manages customer disputes with recurrent examples of possible request related to invoice/goods not received, wrong price, credit note not managed.
Cooperate with the external customers, working on re.......
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Detalles de la oferta
- Alcon
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 23/06/2024
- 21/09/2024
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