CUSTOMER PAYMENT INVESTIGATIONS - GERMAN SPEAKING

You Lead the Way.
We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role? Are you an experienced Customer Care Professional with a curious and analytical mindset and do you want to give your career a boost? Then this job might be made for you.
This position will sit within the Customer Payments Investigation Team as part of the wider AML and KYC Operations department, responsible for supporting the investigation and outcomes of a comprehensive Regulatory Assurance Compliance Program.
It is our responsibility as a financial service provider, to screen, identify and verify customers and to report unusual behaviour.
This specific role will be supporting analysis, remediation, and refresh activities of customer & business files to adhere to all applicable legislation and regulation.
Responsibilities You will be performing analysis and remediation activities to complete customer files.
Conduct local analysis/investigations to detect unusual and suspicious customer behaviour which might cause an increased risk to the company Perform risk analysis on the total picture of a customer and collect evidence/documentation accordingly Raise Internal Suspicious Activity Reports (ISAR) with evidence and report to the compliance department for further investigation Reach out to customers to understand the behaviour of a customer and to request documentation support of all third-party payers on an account Suspend and cancel accounts Minimum Qualifications German Language to a good standard is essential Ability to distinguish main and side issues and to substantiate factual conclusions Ability to report the case effectively to the compliance department (ISAR) Strong teamwork, relationship, influencing and customer communication skills (verbal and written)· Ability to communicate urgency and need effectively with clients.
Preferred Qualifications Know Your Customer (KYC) and Customer Due Diligence (CDD) experience is an advantage· Knowledge of AML regulations is a plus Understanding of American Express customer systems We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include.
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.