CUSTOMER REPRESENTATIVE (DUTCH-SPEAKING) - ON-SITE - SPORT CLOTHING INDUSTRY GR02

Customer Representative (Dutch-speaking) - On-site - Sport Clothing Industry GR02 Customer Service and Support (https://jobs.
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om/job-search/?category=Customer Service and Support) Location Spain Apply Now (https://apply.
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om/global/en/apply?jobSeqNo=CONCGLOBALREXTERNALENGLOBAL&step=1&utm_source=none) Job Title.
Customer Representative (Dutch-speaking) - On-site - Sport Clothing Industry GR02 Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team?We’rea global technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Ifyou’relooking to grow and be inspired, as a Customer Representative in Barcelona (on-site), you will be part of our team ofgame-changerswho are powering the brands of the future.
Career growth and personal development This isa great opportunityto experience the power ofwhat’snext and develop “friends for life” at the same time.
e’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed.
What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Customer Representative on our team, you will.
Providefirst classcustomerssatisfaction at all times and do whatever is necessary to support the customers following theprovided guidelines.
Handle incoming customers contacts (via telephone, e-mail, chat or social media, reviews), log call details onto call tracking systems and perform call follow ups according to procedures.
Support consumers in the sales and after sales process by qualification of needs, product recommendation, after sales support andadditionaltasks that result in consumer satisfaction.
Forward, when not having the resolution for themselves, any escalations, and defined topics to the respective Client’s brand units and / or contact persons.
De-escalate in case of complaint, offer solutions within Client’s procedures, policies, or guidelines, or transfer to the Client’s or designated partner for settling and resolution of non-standard cases.
Ensure correct presentation of the Client’s corporate images in all interactionsrepresentingits brand and generate consumer experience through outstanding service and personal care on all channels.
Your qualifications We embrace ourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn.
Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you.
Are bilingual or proficient in Dutch and advanced English Are self-motivated, team player, supportive person, outgoing and open minded Have active listening/comprehension skills Havevery goodwritten skills and customer-focused attitude Have goal-oriented attitude and time management skills Have minimum knowledge Office pack + Keyboarding skills Don’tmeet every requirement? No worries.
e’rededicated to creating a diverse, inclusive, and authentic workplace for everyone.
If you feel youdon’tcheck every box, we still encourage you to apply.
e’lldo our best to match you with the right job, whetherit’sthis one or another role.
What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
hat’swhy we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle.
Full-time39 hours/week contract.
Monday to Friday 9.
to Salary euros gross/year + up to euros gross/year in bonus Central location in Barcelona and opportunity to work from home Bring-a-friend (referral) bonus opportunities Full paid training on the company and the projectyou'llbe working on Career development programs, specialized courses Experience the best version of you! At Concentrix, we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 440k+game-changersaround the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R Location.
ESP Work-at-Home Language Requirements.
Dutch, English Time Type.
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.
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