CUSTOMER SERVICE AGENT (AUTOMOTIVE), PORTUGUESE / PORTUGUÊS

Company Description We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts.
Service is our product.
We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.
We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units.
So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.
As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit.
There is a historical reason for it.
We used to be part of Bosch Security Systems (producer of security hardware and security solutions).
For them we managed for e.
.
on-going product maintenance or the emergency and monitoring call center.
Job Description In this role you will be in touch with automotive consumers in your country.
As a First and Second Level Support Contact Specialist, your role mission is to deliver exceptional customer service and support to our clients, ensuring their inquiries are addressed promptly and professionally.
You will play a crucial role in maintaining a positive customer experience by handling inbound contacts and efficiently resolving customer complaints.
Your mission is to embody a customer-centric approach, following company guidelines and scripts, and using the Customer Tracking System to accurately document each interaction.
By adhering to service levels and promoting the BOSCH Philosophy, you will contribute to fostering lasting relationships with our valued customers, ultimately enhancing the company's reputation, and driving customer loyalty.
Key Languages C2 or full professional level of Portuguese / Português Professional level of English will be a big plus, training is in English.
Main Responsibilities Manage incoming contacts such as phone calls, emails, and letters from customers Assist customers by providing information about products, resolving client’s queries, and explaining company policies Assist customers through various digital channels, reaching out to them if necessary Collaborate with different departments to find appropriate solutions for escalated cases Manage interactions on social media platforms to ensure timely and helpful responses to inquiries or comments Become the best brand ambassador, and provide an outstanding service to clients.
Our recruitment process? Step 1.
Interview with Talent Partner to get to know you better Step 2.
Language Check  Step 3.
Interview with the Hiring Manager Qualifications Core Skills/experience Previous customer service experience is desirable but not essential Strong problem-solving skills and ability to handle customer queries with empathy Positive attitude and willingness to learn People Person – you enjoy working in a collaborative team environment Tech savvy and analytical  Additional Information What we offer.
Comprehensive Training.
As a member of our team, you'll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.
Development Opportunities.
Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.
Home Appliances.
In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products.
Furthermore, as part of our BOSCHContigoMas benefit program, our team members also have access to discounts offered by various international companies, enhancing their overall employee experience with us.
Contract Stability.
Get a permanent contract from day zero.
Starting date is July .
Opportunity for hybrid working after 6 months and work abroad within the EU for up to 15 days per year.
Competitive Salary.
During the recruitment process, we'll discuss compensation details.
Total salary is € gross per year.