CUSTOMER SERVICE AGENT - GERMAN MARKET

Description: Our ClientVia is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we’re not just transforming daily commutes but also making a significant impact on reducing humanity’s environmental footprint. With ambitious goals, we’re committed to creating a more sustainable and efficient future for transportation worldwide. In the TaaS Operations project, our team leverages collective strengths to achieve system efficiency, unlock growth initiatives, and drive operational excellence in our Transportation-as-a-Service deployments.As we continue to expand in Europe, we’re looking for Customer Support Agent to join our dynamic team! You’ll collaborate with our Operations team to build and operate our exceptional on-demand services. Expect a comprehensive introduction to operations, technology management, and on-demand mobility. You’ll be part of an emerging team, experiencing the fast-paced mobility industry first-hand.What you’ll be doing:Ensure the smooth daily operation of our services by handling contacts over the phone and via email.Prioritize customer satisfaction, going the extra mile with every interaction.Support our drivers and passengers, ensuring timely responses to their questions and concerns.Strive for first-contact resolution to efficiently and satisfactorily address driver and passenger queries.Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.Demonstrate a full understanding of Via and its brand values. Requirements: What skills & experience you’ll bring to us?Fluent level of both written & spoken German.Able to communicate clearly and effectively in written and spoken English.Experience in the customer service industry and ideally in a Contact Centre environment.Be patient and empathic as you'll be supporting a paratransit service.Autonomous and fast learner to provide effective support and to be proactive, with a “can-do” attitude.Solution oriented to provide the correct and best outcome for the customer.Be passionate about giving a great customer experience & have the ability to connect with customers, build rapport and show empathy.Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations. Offer: What do we offer?Starting date: Early 2025.Contract: Temporary (6-months).Salary: 21.000€ gross per year.Working hours: Full Time (39 hours per week) - rotating schedule Monday - Sunday from 9 am to 5 pm (5 days/week)(rotative weekends, two weekends off per month guaranteed).Work Model: Hybrid working model.Fully Paid Training that optimally prepares you for your job - 2 weeks duration (office-based).24 holiday days per year on a full-time basis.Best-in-class people engagement activities and programs.Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.Employee Assistance Program - Free, confidential, and impartial guidance and support.Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.Option to sign-up for Discounted Private Health Insurance. Referral Program: Refer a Friend and get a Referral bonus.Access to specialised LinkedIn training courses.Location: Barcelona, Spain.