CUSTOMER SERVICE AGENT (GERMAN SPEAKER)
Descripción de la oferta de empleo
At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
e are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
hat do we offer?We’re looking for experienced customer service professionals to join our team as “Customer Success Agent”, at one of today's fastest-growing travel companies.
You’ll be helping our customers before they depart and while they are in-destination to ensure we provide a differentiating level of customer service to set Exoticca apart!This is an exciting opportunity to utilize and develop your customer service skills in exchange for a highly competitive salary and limitless progression opportunities!What will you do? Schedule Information Monday to Friday h - h Provide pre-departure customer support.
Answer incoming calls and emails.
Provide destination and trip information.
Help with visas and country-specific entry requirements.
Add or remove excursions.
Make cancellations, service amendments and refund requests.
Provide information about land and flight services.
Help to solve confusion or problems with customer bookings.
Provide in-destination customer support.
Handle incoming calls, emails and Whatsapp messages.
Support customers with flight delays or cancellations.
Provide information about daily activities whilst in destination.
Manage communication about crisis situations.
Achieve targets.
Productivity (number of calls and emails answered) Quality Assurance score CSAT, ASAT and Issue Resolution Occupancy and adherence Stay up to date with ever changing processes, procedures and policies in a dynamic and growing start-up environment!
Detalles de la oferta
- Exoticca
- En toda España
- Sin especificar - Sin especificar
- 13/12/2024
- 13/03/2025
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