CUSTOMER SERVICE AGENT L2 ITALIAN BARCELONA
Descripción de la oferta de empleo
The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of cases while maintaining high standards of service.
Responsibilities of Senior Customer Service Agents.
Main responsibilities are.
Handle Driver Requests.
manage driver inquiries through multiple channels, ensuring the identification and understanding of the issue, both of easier or more complex customer cases.
Transversal Communication.
act as the primary liaison between the OEM, OEM departments, and dealerships, identifying which department or stakeholder is best equipped to resolve the issue.
Complex Case Management.
Handle escalated and more intricate cases, requiring a deep understanding of the issue and the ability to provide well-thought-out solutions.
Collaborative Resolution.
work closely with internal and external teams to resolve cases, ensuring smooth communication and a timely resolution.
Continuous.......
continua la lettura e candidati!
Detalles de la oferta
- MSX
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 10/12/2024
- 10/03/2025
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