CUSTOMER SERVICE AGENT WITH GERMAN
Descripción de la oferta de empleo
Our client is a Dutch company specializing in light solution. They are looking for a passionate Customer Service Employee to join our team in Barcelona. You’ll be the first point of contact for customers across Europe.
If you’re passionate about delivering excellent service, you have excellent communication skills and feel comfortable working with online programs such as Microsoft Office, SAP, and Salesforce, then this role might be perfect for you!
Tasks
Act as the first point of contact for customers via email, phone, or chat
Provide an excellent customer experience with a focus on quality, speed, and satisfaction for customers for the German market
Register customer data and manage orders, shipments, returns, and warranty claims using our CRM system
Stay updated on the company's products
Requirements
Excellent verbal and written communication skills
Previous experience in customer service is a plus
Friendly and empathetic approach with a passion for helping others
Customer oriented with the ability to prioritize and translate problems into effective solutions
A good listener who thrives on collaboration and teamwork
Great computer skills
Ability to adapt to a dynamic environment
Not afraid to ask questions and pitch ideas
Benefits
Competitive Salary
Hybrid working model
Ability to work remotely from Europe
Personal and professional growth opportunities
Attractive staff discounts on our lighting products for you, your family, and friends
Unlimited access to our online learning platform for continuous development
Hybrid working model
Transportation allowance (after 6 months)
Private medical insurance (after 6 months
Step 1: Interview with our Recruiter to get to know you better
Step 2: Interview with the Hiring Manager of the company
Step 3: Face-to-face Interview with the Head of Customer Service
Detalles de la oferta
- Babel Profiles S.L
- 22/08/2024
- 20/11/2024
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