CUSTOMER SERVICE ANALYST JOB DETAILS | DESIGUAL
Descripción de la oferta de empleo
As a Customer Service Analyst you will have the responsibility to optimize the Omnichannel Services related processes and tools under his/her responsibility (payment & fraud prevention, preparation & delivery of orders, customer satisfaction), to ensure the customer satisfaction throughout the digital purchasing process experience (from payments to order delivery), and the stability of the required operations for the proper process performance.
Requirements.
Bachelor’s degree 5 years of experience in a similar position.
Valuable in Customer Service or similar.
Fluent in English & Spanish are mandatory.
Skills.
teamwork, customer focus, problem solving, result orientation, organization & planning, decision making, communication Knowledge in Salesforce Service would be valuable.
Key Responsibilities.
Track the main KPIs of the call center.
Propose improvements and implement them to improve productivity and customer service.
Analysis of the different channels.
Identify and propose improvements in internal processes and cases.
Detect and propose customer experience improvements with the Contact Center.
Manage internal incidents.
Internal coordination to prevent incidents What we offer you? 4-day work-week.
we work 34 hours within a 4-day work week to enhance creativity and balance.
In addition, we have flexibility of time in and out.
Offices open to the sea.
we are in the Barceloneta facing the Mediterranean Sea.
The views inspire us, and the environment allows us to enjoy a healthy life.
doing sports, arriving by bike or walking or eating outdoors.
Flexible Remuneration with health insurance, transportation, childcare and food.
You can also enjoy coffee, infusions, and fresh fruit every day.
You will get a 50% discount on our collections.
Detalles de la oferta
- Sin especificar
- 12/11/2024
- 10/02/2025
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Strong sales and customer relationship-building skills... b2b recursos humanos select luxury customer service specialist for consolidated business group dedicated to providing services related to tourism, short term rentals and flexible accommodations... the goal is to make sure that every qualified......
We are looking for a junior technical customer success specialist to join our customer success team... job requirements c1 or native written english proficiency... experience in the customer service field is a plus! other job information permanent remote opportunity! a competitive monthly compensation......
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......
University degree high excel and pbi abilities sales understanding of diverse market requirements financial understanding (business plan, financial kpis) good disposition to collect data on customer facilities team worker relationship building with customers and team profound background in marketing......
Descripció de l'ofertadescripció de l'ofertapara importante empresa en crecimiento y expansión, precisamos incorporar a una persona para trabajar en nuestro departamento comercial como business analyst , reportando directamente al director comercial... mestratge)anglès (parlat c1 - d......
Confidencial cuenta con una posición como market research analyst para analizar datos de mercado para identificar tendencias, comportamientos del consumidor y oportunidades de negocio que impulsen el crecimiento de la empresa... 000,00 € eur por año bruto jornada laboral: de lunes a viernes modalidad:......
Contrato indefinido... ¿qué necesitamos?buscamos incorporar un perfil de entre 2-3 años de experiencia en un puesto similar... y colaboramos con ellos para que las ejecuten con éxito de forma que puedan alcanzar sus metas de negocio, defender su licencia social para operar y aumentar su prestigio......
Are you done with the fact that every day is the same? switch it up and take on a new adventure by starting a new job abroad! you can experience a new job in which you can grow on a professional level... requisitos del puestoare you done with the fact that every day is the same? switch it up and take......
Food and restaurant department bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food and beverage servers, food service supervisors, restaurant and food service manager, catering manager, assistant beverage manager, kitchen manager, banquet coordinator......