CUSTOMER SERVICE ANALYST WITH ITALIAN IASI
Descripción de la oferta de empleo
In this position you will serve local and international customers while performing support duties.
As a member of the Support Organization, you will resolve post-sales customer inquiries via phone and electronic means, ensuring that all Oracle methodologies are applied.
Your role is to provide first level customer support, including but not limited to.
portal navigation, profile administration, contract entitlement and licensing, Service Request (SR) handling, product downloads.
RESPONSIBILITIES.
• Ensures that HUB tasks are handled during active shift • Provides verbal or written translations when customer requires local language support • Resolves assigned Service Requests related to our web portals • Uses Service Request quality guidelines when placing entries in SRs • Monitors queues to respond to incorrectly routed or unassigned customer requests • Monitors translation queues to make sure translations are performed in a timely manner • Responds quickly.......
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Detalles de la oferta
- Oracle
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 19/12/2024
- 19/03/2025
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