CUSTOMER SERVICE AND OPERATIONS REPRESENTATIVE E-COMMERCE

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.
Applying for a job at PUMA is easy.
Simply click APPLY ONLINE and follow the steps to upload your application." }] } Customer Service and Operations Representative E-Commerce Skip to main content Menu Back Close This is PUMA About Puma OUR STRATEGY Our Sports Football and Other Teamsports Track and Field Motorsport Golf Basketball Our Management History Archive Stories Newsroom News Images and Footage Media Contacts News Calendar Employee Magazine Investor Relations Share Share Price Analyst Coverage Share Buyback Shareholder Structure Voting Rights Notifications Directors' Dealings Investor News Financial Publications Calendar Capital Markets Day Annual General Meeting Our Management Corporate Governance Sustainability Contact IR Sustainability Our Approach Our Targets Environment Human Rights Sustainability Reports Codes, Policies and Handbooks Policies and Handbooks for PUMA entities Policies and Handbooks for Business Partners FOREVER.
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rgYour Talent.
Service-Oriented, Operations-Savvy, and Customer-FocusedWe're looking for someone who excels in a fast-paced environment, has a keen eye for detail, and takes pride in delivering the highest quality service.
The ideal candidate will bring.
+ years of experience in retail or customer service, with a strong customer-first mindsetProficiency in written and spoken English to clearly and effectively communicate with customers and internal teamsProblem-solving skills and the ability to independently handle and prioritize tasks efficientlyExperience with Contact Centers, OMS, SAP, and other relevant digital systems (a plus, but not required) Your ResponsibilitiesRespond to customer inquiries via phone, email, and other channels, ensuring prompt and accurate assistance on order status, returns, and other queries.
ollaborate with operations and customer service teams to enhance logistics efficiency and maintain high customer satisfaction standards.
erform regular digital and logistics tasks across multiple systems to maximize operational efficiency and minimize disruptions for customers.
eport on key metrics, such as customer satisfaction, first-time resolution rates, and handling times, to support continuous improvement.
f you're ready to join a global leader in sportswear and make a meaningful impact in ecommerce operations and customer service, this is your opportunity.
At PUMA, you’ll have the chance to shape customer experiences and work within a team that values excellence, innovation, and teamwork.
Ready to take your career to the next level with PUMA? #BE BRAVEApply now!