CUSTOMER SERVICE COORDINATOR
Descripción de la oferta de empleo
Deliver exceptional Customer Care Service. Take leadership of customer satisfaction excellence to be representative of VOC within the company and therefore to build market driven culture to support the business plan. Act as bridge between internal and external functions, coordinate sources and efforts needed for customer satisfaction, supervise and lead customer service team to performance regular customer service activities and other value-added service offerings. Set up policies and procedures in providing support to customers on contractual obligations.
Primary Responsibilities :
Publish to relevant functions as generally demand management guideline. Work closely with the sales team to manage demands to ensure final sales target fulfillment.
Lead customer satisfaction improvement tasks, design systematic customer satisfaction process map, set up customer satisfaction metric and relevant accountability, work out plans to ensure delivery in the whole supply chain from internal to external.
Drive internal customer satisfaction culture and practices
Manage customer service team works with systematic procedure improvement. Proper coaching to team member, control customer service key performance.
Ensures all department employees are properly trained and work safely.
Works with Supply Chain team to drive standardization and continuous improvement.
Manage own Customer Portfolio.
Work Experience:
Bachelor’s degree in business administration or relevant field.
Whole Supply Chain understanding will be valued
Proficiency in Microsoft Office and customer service software.
Minimum 5 years’ experience
Fluent Spanish and English
Detalles de la oferta
- Sin especificar
- 18/12/2024
- 18/03/2025
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Strong sales and customer relationship-building skills... b2b recursos humanos select luxury customer service specialist for consolidated business group dedicated to providing services related to tourism, short term rentals and flexible accommodations... the goal is to make sure that every qualified......
We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... experience in the customer service field is a plus! other job information permanent remote opportunity! a competitive......
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......
Food and restaurant department bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food and beverage servers, food service supervisors, restaurant and food service manager, catering manager, assistant beverage manager, kitchen manager, banquet coordinator......
Com) to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time... you will work towards individual targets, but will also be part of a larger sales team with a focus on growing our customer base across emea......
Bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food andbeverage servers, food service supervisors, restaurant and food service manager, catering manager,assistant beverage manager, kitchen manager, banquet coordinator, beverage server, beverage shiftmanager......
Bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food andbeverage servers, food service supervisors, restaurant and food service manager, catering manager,assistant beverage manager, kitchen manager, banquet coordinator, beverage server, beverage shiftmanager......
Bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food andbeverage servers, food service supervisors, restaurant and food service manager, catering manager,assistant beverage manager, kitchen manager, banquet coordinator, beverage server, beverage shiftmanager......
Com) to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time... understand prospects' pain points, gather technical requirements, correlate business needs to available cloud solutions (solution-selling) and build value for......
