CUSTOMER SERVICE JUNIOR TEAM LEAD (GERMAN SPEAKER)
Descripción de la oferta de empleo
As the Service Hub is being created, it is a position that requires a high level of flexibility and pro-activity.
Your experience as being a team lead will be highly valued in this environment where there is a focus on making sure customers are helped according to the highest standards.
Our client values inclusivity, diversity, and focuses on creating an open and equal work environment.
Sounds like the perfect job for you?! Then don´t hesitate to apply directly!Your responsibilities and impact as a Customer Service Team Lead will be.
eading a team of Customer Service representatives and acting as a link between agents and the operations managementOverseeing the overall team performance (meeting quality standards, SLAs, and KPIs)Providing reports on workload trends, backlogs, and propose staffing requirementsCreating and maintaining a collaborative working environmentCooperating closely with other team leads to enable mutual learning and overcoming systematic quality problemsActing as a single point of contact for escalations and actively finding solutionsSkills, qualifications, and interests you need to succeed in this role.
+ years of applicable team lead experience in a contact centerHaving people leadership skills, and the ability to inspire and develop teamsHaving excellent communication skills, both verbal and writtenNative in German, withproficient in English (additional European language skills are a plus)Having a proactive and well-structured working styleBeing flexible and able to adapt to changing environmentsWhat´s in it for you?Salary.
from € yearly gross with uncapped bonusWorking in a fast paced and highly changeable environmentWorking in an inclusive, diverse, and international teamNonhierarchical work environmentStarting date.
ASAP
Detalles de la oferta
- Sin especificar
- 07/01/2025
- 07/04/2025
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