CUSTOMER SERVICE - L2 OPERATIONS SPECIALIST
Descripción de la oferta de empleo
As the Customer service L2 Operations Specialist, you will be working with a truly dynamic team.
The ideal candidate will handle all kinds of escalation tickets in order to resolving the issue for the customer.
Handling escalation tickets in a timely manner, providing a final solutions to Call Center agents Communicate with different departments to resolve all kind of customers issues.
Diligently follow up with customers, especially when a complex issue cannot be resolved quickly and provide updates throughout the resolution process.
Develop improvement actions in a timely manner, coordinate related departments to solve problems, and close the issue in a timely manner.
Monitor ongoing customer interactions with the product, ensuring customer needs are being met and all the services are aligned.
Detalles de la oferta
- EUROFIRMS GROUP
- Sin especificar
- 18/09/2024
- 17/12/2024
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