CUSTOMER SERVICE OFFICER
Descripción de la oferta de empleo
As the first point of contact for clients, you will provide essential support, address inquiries, and resolve issues to ensure a positive customer experience.
Key Responsibilities.
• Handle customer inquiries via phone, email, or in person.
• Resolve complaints and troubleshoot issues to ensure customer satisfaction.
• Provide accurate product/service information to clients.
• Maintain and update customer records and manage client data efficiently.
• Generate reports, track KPIs, and analyze customer service performance data.
• Process orders, refunds, or exchanges as required.
• Trace the status of orders/backorders and coordinate with internal departments for order completion.
• Liaise between production and customers to efficiently address questions regarding deliveries and production schedules.
Requisitos Requirements.
• A Bachelor's Degree in Business Administration, Customer Relations, or a related field is preferred.
• Minimum of 3 years of experience in customer service or a similar role, ideally within a manufacturing or industrial environment.
• Experience managing customer data and interactions, with proficiency in tools like SAP or similar systems.
• Strong analytical skills, including the ability to generate reports, track KPIs, and provide data-driven insights.
• High proficiency in English; additional languages are an advantage.
• Exceptional interpersonal skills, with a strong service orientation and relationship-building capabilities.
• Proactivity and initiative, with the ability to anticipate and resolve issues independently.
• Excellent teamwork skills and the ability to collaborate effectively with cross-functional teams.
• Strong problem-solving abilities, with a focus on delivering solutions that meet customer needs.
• Goal-oriented mindset, with a strong sense of achievement and a commitment to customer satisfaction.
• Flexibility, adaptability, and active listening to respond to varying client demands and situations.
Se ofrece We offer an extraordinary working environment with advantageous conditions and the opportunity to develop your professional career at all levels of the organization and across countries worldwide.
Viscofan is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you’re passionate about customer service and want to be part of a leading global company, we encourage you to apply today! Join us at Viscofan and contribute to our mission of innovation and excellence in the meat and biotechnology industries.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 01/10/2024
- 30/12/2024
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