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CUSTOMER SERVICE OPERATIONS COORDINATOR LONDON

Descripción de la oferta de empleo

advert->language($csl)->content --> The Customer Operations team is responsible for optimising the availability of products to Burberry stores and wholesale customers by leveraging its unique position within supply chain to connect central and regional functions.
The Customer Operations Coordinator is the first point of contact in the supply chain for our wholesale customers and internal stakeholders, and is responsible to follow the life cycle of orders from order entry to delivery as well as after sales queries.
This role requires frequent communication (written and verbal) with wholesale partners and Burberry internal stakeholders and involves teamwork and partnership with many teams within the organisation.
The coordinator also has the added responsibility to support the team supervisor with daily tasks, team training and support.
In this role, you will be working in a fast-paced environment, performing various tasks to support on time and accurate fulfilment of the Burberry products.
RESPONSIBILITIES Account Management Responsible for managing wholesale accounts across several countries in the EMEIA region Prepare and edit order confirmations and send to customers Raise orders for replenishment and store openings/events Participate in creating customer relationship plans, attend customer meetings and manage communication via emails, phone calls Process cancellations, credits, debits, returns of faulty and non-faulty goods Provide daily activity reports as needed by the business, leadership or account Manage daily queries and communication with outlet and retail teams ensuring fastest availability to answer ever chan.......
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Detalles de la oferta

Empresa
  • Burberry
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Tipo de Contrato
  • Sin especificar
Fecha de publicación
  • 20/11/2024
Fecha de expiración
  • 18/02/2025
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