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CUSTOMER SERVICE OPERATIONS MANAGER (GERMAN BILINGUAL - 10 MONTHS CONTRACT)

Barcelona - Barcelona

Descripción de la oferta de empleo

Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!).
Named one of the World's Most Innovative Companies by Fast Company in and again in , our mission is simple.
empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics.
Why? Refurbished tech helps lower our collective environmental impact.
We have indeed contributed to avoid the production of more than  tons of CO2e worldwide since our launch in .
Be part of an exciting and growing international adventure that will change the way the world consumes tech.
About the role.
The Quality and Customer Care Department’s mission is to make sure our customers have the best user experience and that they have no more reasons to buy new.
This means the customer experience must match (or beat!) buying brand new products at every step of their journey.
A key part of this mission is to help our German customers have a smooth journey with Back Market, enabling them to resolve most of their requests with a few clicks.
The Senior Customer Experience Manager's primary responsibility is to manage the outsourced operations required for driving high-performing customer service teams supporting the DE business.
The manager will also be responsible for our Customer Services BPO partners, and will serve as project lead for partner onboarding, partner site implementation, executing change processes, and maintaining operational cadences as outlined within the contract.
The role will require to travel abroad around 2 weeks per quarter, to visit our BPO partners.
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Detalles de la oferta

Empresa
  • Back Market
Localidad
Dirección
  • Sin especificar - Sin especificar
Tipo de Contrato
  • Sin especificar
Fecha de publicación
  • 27/01/2025
Fecha de expiración
  • 27/04/2025
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